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  1. MMB916's Avatar
    OTTAWA, April 19 The installation of an insufficiently tested piece of software set off a chain reaction that eventually cut off BlackBerry service to more than five million users in North America users, the devices maker said late Thursday.

    In a statement, the maker, Research In Motion, offered its first explanation of what led to customers being left without service.

    From the point when the shutdown began at about 8 p.m. on Tuesday until Thursday night, R.I.M. had left its customers, analysts and journalists guessing about what had gone so wrong.

    As was suspected, the problem developed at the companys Canadian network operations center which processes every e-mail message that travels to or from every BlackBerry in North America.

    04-19-07 11:19 PM
  2. anon(153966)'s Avatar
    I can't believe they owned up to the issue! Well done 'boys'...
    Last edited by navilyn; 04-20-07 at 06:17 AM.
    04-20-07 04:35 AM