1. ittykitty's Avatar
    My friend got a used blackberry pearl and now he is having trouble setting up his email. It keeps telling him that the pin number is already used. So what do we need to do? Thanks for the help!!
    09-24-08 02:33 PM
  2. jenaywins's Avatar
    You need to delete the old email account from the device.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-24-08 02:34 PM
  3. ittykitty's Avatar
    Ok how do I do that??
    09-24-08 02:35 PM
  4. BlackBerryBob's Avatar
    If I were you, I'd do a hard reset.
    09-24-08 02:36 PM
  5. ittykitty's Avatar
    Ok I need more direction than that like a step by step! I have no idea how to do any of these things!
    09-24-08 02:39 PM
  6. jenaywins's Avatar
    Hard reset won't do anything. If you want the easiest route, call your carrier and have them remove the acct.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-24-08 02:42 PM
  7. Hazysky's Avatar
    Your friend may need to contact the person whom he got the BB from and have them get the PIN released from their Blackberry Internet Service account.

    What is the exact message you are getting?
    09-24-08 02:45 PM
  8. ittykitty's Avatar
    Ok thanks so much for your Help!!
    09-24-08 02:50 PM