1. Raven015's Avatar
    I have a BB curve 8310 using Desktop manager when I hook up my BB to do a OS upgrade after loading the OS it does not prompt me for a upgrade on some phones it worked on mine but not on 2 other phones I tried. Any ideas on what the problem might be.
    11-17-08 11:54 AM
  2. latinatwix28's Avatar
    go to app loader and it will start the process
    11-17-08 11:56 AM
  3. Reed McLay's Avatar
    There are two factors that could be involved.

    First, the device OS has to match the model.

    Second, the security file, Vendor.xml, will prevent the upload unless it is carrier supported.

    11-17-08 12:30 PM
  4. Raven015's Avatar
    I have tried loading the app loader and deleting the vendor file when I plug my my phone it shows that I still have version 4.2 software on it but I have version 4.5 loaded because I have the video camera and the new theme. I also have the software for the 8310 I have double checked everything that has been mentioned.
    11-17-08 01:00 PM
  5. Angel_Love87's Avatar
    You have downloaded and installed the new OS on you computer right? Not just downloaded it?
    Last edited by Angel_Love87; 11-17-08 at 01:14 PM.
    11-17-08 01:07 PM
  6. Raven015's Avatar
    Yes i have even uninstalled and then reinstalled.
    11-17-08 01:29 PM
  7. Raven015's Avatar
    Ok so I have tried a different BB 8310 with the same computer using 4.6 and 4.7 to do the upgrade and still nothing showing up. And after I did the upgrade on mine the only thing that I am getting under my apps loader is the games that I have installed nothing else is in there what have I done wrong please help
    11-18-08 09:33 PM
  8. Reed McLay's Avatar
    Test question.

    What is the name of the last file at:

    C:\program files\common files\research in motion\apploader ?

    If it is Vendor.xml, as I suspect, delete it, again. It is created fresh each time you install the device OS. That is the most likley reason it does not recognize the upgrade.
    11-19-08 10:53 AM
  9. Raven015's Avatar
    I have uninstalled desktop manager and all the OS's that I had installed on my computer reinstalled version 4.5, then tried to do a OS upgrade after I deleted the vendor.xml file then tried desktop manger 4.6 and 4.7 with same results. checking for vendor.xml each time. I also tried the loader program under c:\program files\common files\research in motion\apploader with it coming up that it needs to downgrade to version 4.2. I'm fixing to reload my freaking OS on my computer to clear my registry start everything fresh and try again this is getting annoying.
    11-21-08 03:47 PM
  10. PvT's Avatar
    Here's a bunch of stuff I can offer up. Some you've seen and some maybe not.

    Here's some threads that are good on the procedure:


    Here's the way I used to do an upgrade:

    I followed the JLcommander Wipe and deleting the vendor.xml procedure.


    The way I do it now, quicker but more decisions to make:

    Using CrackMem... http://forums.crackberry.com/f35/cra...eleased-52044/

    CrackMem you choose the delete Vendor.xml in the process.

    Procedure for upgrades is:
    1. Uninstall the older version from the PC
    2. Install the newer OS to the PC.
    3. Change the theme on the device to carrier default.
    4. Run CrackMem, make desired changes
    5. Close CrackMem.
    6. Run Desktop Manager.
    7. Plug in BB
    8. When prompted to upgrade, click OK
    9. Choose "Advanced", so individual OS changes can be made.
    10. Begin

    During the upgrade, the device is wiped.


    Hope this can help
    11-21-08 04:07 PM
  11. thepaintedpony's Avatar
    BTW Raven - welcome to CB!
    11-21-08 07:05 PM