1. Jjosland's Avatar
    Hi,

    I got given a blackberry as my phone broke and I'm trying to set up email.

    But it's saying to contact my Internet service provider and won't open the email address setup.

    Any ideas?

    Joe
    01-08-14 07:04 AM
  2. MobileMadness002's Avatar
    Have you contacted your carrier to make sure you are provisioned with the correct data plan. Sounds like you were provided a pre OS10 device which requires a BB data plan.
    01-08-14 07:06 AM
  3. hamsterwheel's Avatar
    Welcome to CB! What device do you have?
    southlander likes this.
    01-08-14 11:16 AM
  4. Spencerdl's Avatar
    Welcome to Crackberry, it sounds as thought you need a proper plan to go along with your new device
    01-08-14 11:27 AM
  5. qbnkelt's Avatar
    Hi and welcome!!!! It sounds like you need BlackBerry Internet Service (BIS) for your device. Like the folks above asked....what device did you get?
    01-08-14 02:45 PM
  6. pantlesspenguin's Avatar
    Welcome to CB! What carrier are you on? Have you contacted them with your issues?
    01-08-14 03:08 PM
  7. Jjosland's Avatar
    It's a 9790 and I'm on ee. I got it unlocked OK. Will they be able to sort it out if I call them?

    Joe
    01-08-14 04:31 PM
  8. Golfdriver97's Avatar
    Welcome to the forums.
    01-09-14 09:01 AM
  9. anon8430100's Avatar
    OP:

    The 9790 is on OS 7, and requires a BIS plan to get BB Browser/Email/BBM.

    You need to contact your carrier EE, and request a BIS internet plan.
    01-09-14 09:26 AM
  10. Nicholas Thurman1's Avatar
    01-09-14 09:48 PM
  11. Fabio Aliprandi's Avatar
    Welcome!!!

    From Z10. (twitter.com/toffino | instagram.com/toffino)
    01-10-14 05:24 AM
  12. Jjosland's Avatar
    Got it all sorted out thanks to the lovely folks at ee...

    Cheers for your help
    southlander likes this.
    01-10-14 06:40 AM
  13. guygardner73's Avatar
    Got it all sorted out thanks to the lovely folks at ee...

    Cheers for your help
    Excellent and welcome. Please bear in mind that legacy devices such as yours really use very little internet data due to compression rates so don't pay for what you don't need in that respect.

    Z10STL100-2/10.2.1.1925 O2 UK
    01-10-14 10:53 AM
  14. middbrew's Avatar
    Got it all sorted out thanks to the lovely folks at ee...

    Cheers for your help
    Welcome to CrackBerry. Glad you got it sorted out.
    01-10-14 08:53 PM
  15. Jjosland's Avatar
    Me too! I used to have a 9700 when they first came out and since then have had two touchscreen phones but really do love a blackberry for its physical keyboard and battery life.

    Anyone got any suggestions for anything that will improve my BlackBerry experience any more?

    Joe
    01-11-14 03:07 AM
  16. pkcable's Avatar
    Hello and welcome!!!!!!
    01-13-14 11:48 PM

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