1. uga6041's Avatar
    help! I have a company provided bb. I am receiving work and personal emails. I have an icon for personal email, but not one for work email. I can only see it in the message log that shows everything. I have gone into messages, general options, and selected to seperate email and messages, but I can't find a work email icon
    11-20-08 02:09 PM
  2. pltaylor's Avatar
    If you have set it to separate, hit menu>show all. You will then see the work one. Highlite it menu>unhide it.
    11-20-08 02:13 PM
  3. uga6041's Avatar
    I see an sms icon, but not a 2nd email icon. I even powered off, removed the sim, and powered back on
    11-20-08 02:16 PM
  4. pltaylor's Avatar
    You should have one icon for each email account you have set up.
    11-20-08 02:20 PM
  5. resq330's Avatar
    Go under email settings on the home page to be sure you really have 2 email accounts.
    11-20-08 02:22 PM
  6. uga6041's Avatar
    i'm getting work emails to one email address in my message log and personal emails to a diff address that is going to an email icon. That being the case, how could I have only one email account?
    11-20-08 02:34 PM
  7. pltaylor's Avatar
    Your BES email will go to the message folder. You have a separate on for the other email right?
    11-20-08 02:38 PM
  8. resq330's Avatar
    And you said you made sure there were no icons hidden?
    11-20-08 02:39 PM
  9. uga6041's Avatar
    my business email is going to the msg icon along with call log, sms, and personal email. I have an email icon and personal email goes there. Checked again for a hidden icon. I have a new sms icon, but nothing else has changed
    11-20-08 02:45 PM
  10. pltaylor's Avatar
    Hit the green call button>menu>options>call logging, set to none. That will keep the calls out.
    11-20-08 02:54 PM
  11. uga6041's Avatar
    don't care about the calls. I need an icon with work email only
    11-20-08 02:57 PM
  12. pltaylor's Avatar
    I'm not sure why you don't have an icon for it. Have you're BES administrator send your service books or refresh your connection. In options>advanced>servicebooks you will see two service books for each email account. If not you may need to be taken off and readded to the server.
    11-20-08 03:04 PM