I open the Desktop Manager and connect my device and it just stays at the "Checking for device application updates. Please wait..." (I've left it here for at least 10 minutes one time and it shouldn't take that long, I assume) and when I click cancel the program freezes.
I've tried restarting my computer and re-installing the app.
What am I supposed to do to upload apps and backup/restore my phone, etc, if I can't get the program to load correctly?