1. Stef.'s Avatar
    I'm new to Blackberry's and have done some reading and googling and havent quite found the exact answers I'm looking for.

    I am with OrangeUK and here is an extract from my last bill:

    here's how much you spent . . .
    Your Service Plans (VAT applicable)
    Dolphin 30 Websave -5.00 18mth : 15 Oct - 14 Nov 21.28
    2Mth Free Eve & Wkd Browsing : 15 Oct - 21 Oct 0.00
    BlackBerry Internet Offer : 15 Oct - 14 Nov 2.13
    OW daily capped usage : 15 Oct - 14 Nov 0.00
    Unlimited Anytime Text : 15 Oct - 14 Nov 0.00
    Call charges (VAT applicable)
    Amount this month - see itemisation for details 7.72
    Data charges 0.13
    Total exc. VAT 31.26
    VAT 5.470

    . . . and here's how you did it
    Talk Summary
    Duration of inclusive calls 52:34
    Total duration of calls 52:34
    Text Summary
    Inclusive texts used 554
    Non-inclusive texts used 7
    Total texts 561
    Data Summary
    Inclusive megabytes used 0.0991
    Non-inclusive megabytes used 3.5167
    Total megabytes 3.6158

    service plan summary
    Dolphin 30 Websave -5.00 18mth : 400 Cross net minutes
    Minutes available at beginning of period 400:00
    Inclusive minutes used 52:34
    Service Plan minutes next period 400:00
    Minutes available next period 400:00
    2Mth Free Eve & Wkd Browsing : Free Unlimited Off Peak GPRS usage
    Inclusive megabytes used 0.1175
    OW daily capped usage : OW Daily Cap
    Inclusive Data usage used 0.126
    Unlimited Anytime Text : Unlimited Anytime Text
    Inclusive text messages used 554

    Page 2 of 19
    00383855558
    56747608
    15 Oct 2008
    data charges
    Originating network Place called Call class Megabytes Cost
    Orange Orange WAP Data 0.2166 0.126
    Orange Business LAN access Data 3.3992 0.000
    Total exc. VAT 0.13
    # A hash indicates that an item is non-VAT applicable Total non-VAT 0.00



    Its a bit hard to work out from my copy/paste, but I have been charged (albeit very little) for data, which appears to be WAP data.

    Now, it is my understanding that all data I access via the device should be free (included in my 250MB fair useage limit) but apparently it is not?

    Also, I note that they specify inclusive and non-inclusive data useage and charges, where I have used more non-inclusive, but why is it deemed non-inclusive?

    My main concern is that when the free 2 month off-peak data useage bundle ends (which I had to tell them to cancel BTW) I will then be charged for more data.

    Can someone please give me the definitive answer to Orange's charges and possibly a reason for my WAP data charge?

    I use a Curve, running BB Browser, occasional connection using Orange World (WAP from what I understand), Opera Mini (recent addition), Facebook and Microsoft Live Messenger (infrequently and do not stay logged in due to worries over data useage)

    Whilst at home I connect to my wifi, so am I correct in thinking that anything data-wise to/from the device is completely free whilst connected in this way?

    I know UMA is the mobile connection, but are calls placed whilst connected in this way deducted from my monthly minutes?

    Sorry for the long post and various questions, I just cannot find the answers elsewhere, and Orange's supplied information pack is very limited to say the least
    10-19-08 07:52 AM
  2. Orange Response's Avatar
    Hi there, I work for Orange and might be able to help.

    If you send an email with your contact details to customer.services@orange.co.uk with the subject of "Jonathan Orange Response" I will give you a call to discuss.

    Kind regards,

    Jonathan
    Orange Response
    10-20-08 11:38 AM
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