[Nadirous]

Hi everyone, i am a user of bb leap under OS 10.3.3. this forum is very interresting for bb users like me. i have a big problem with my phone, a message on HUB tell's me 'that some applicaiton needs to verify my ID" then, impossible to access wifi, setup, cellular connexions, each time i want to access this items, a black screen appears! help me please.

Nota: no communication with BB link !

[Dunt Dunt Dunt]

LINK is hit and miss... uninstall, reinstall, uninstall disable other utilities and reinstall, check for iTunes conflicts.... do a search on LINK here and you should find a number of things to try. But in the end some of us never go LINK working again.

As for your other issue... I'd check with your provider, maybe get a new SIM. Also might look at using an Autoloader.

[Golfdriver97]

Welcome to the forums!

[Nadirous]

Hi, there is no problem with my provider, my SIM works properly, I can call and receive calls, send and receive SMS and use the applications that are installed on my smartphone.

the problem is that I can not access the settings of my leap anymore, as a result, I can not activate WIFI, mobile data and others ... even safe cleaning to return to factory settings