1. NJMom130's Avatar
    Trying to set up my husband's work email on the bb. I entered all the information regarding email address password website that he used for Outlook web access and it tells me that I need to set up an account on BES. I attempt to do that by entering esn # and pin # and I get a message that says "Your account is not accessible via HTML browser. Please use your device to access BIS." Well I am using the device.

    Please help.

    03-20-08 08:13 PM
  2. Timewalk's Avatar
    Hi, and welcome
    Did you setup your username and password for BES??
    03-20-08 08:26 PM
  3. NJMom130's Avatar
    How do I do that?
    03-20-08 08:30 PM
  4. Timewalk's Avatar
    It can be done in a couple places, but your best bet is to go to the setup wizard. Choose email setup, and choose that you want to setup a email with a BlackBerry Enterprise server, enter the username and password, and be sure to verify the account before moving forward..
    03-20-08 08:41 PM
  5. NJMom130's Avatar
    I chose email set up where it says i want to use a work email account with a blackberry enterprise server it asks if I got a password from my enterprise server administrator and i said no. It says to contact adminstrator for password or if you need to install blackberry desktop software. I bought this phone from some one else but have two CD's. I assume this desktop software they are talking about is on one of the CD's.

    03-20-08 09:29 PM
  6. NJMom130's Avatar
    SUCCESS!! I downloaded the desktop software and was able to configure his work email address.

    Now the big test; to see if he receives any emails on the bb or not.

    03-20-08 10:34 PM
  7. bighelios6's Avatar
    great!! hope you enjoy
    03-20-08 10:42 PM
  8. yogi's Avatar
    Hi and welcome.
    03-21-08 08:24 AM
  9. Duvi's Avatar
    Very smart mom... Must be a the NJ air... Where in NJ? I'm in Lodi.
    03-21-08 11:23 AM
  10. JazzeeJEF's Avatar
    Welcome To CB!!! =]
    03-25-08 09:25 AM