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We just purchased 6 BBs for our staff. We have set the devices up to receive email from our Exchange Server. Of the 6 phones, 4 are working great...emails come in on regular intervals with no problem. Two of the phone are coming up with locked out accounts daily...I have to go into the BIS, edit their account and re-enter their passwords to get the device to recieve email. I had read on a web board that the BB will lock out an account after 10 unsuccessful polls...the accounts seem to get locked out every night around the time that our server is doing back ups. The way the post read is that the server does not acknowledge the poll while it is doing backups and the phone just keeps polling until it gets an acknowledgement...obviously locking itself out. I had one of the users shut the phone off last night so that it would not poll for emails during backup time to see if the account would remain active...it did. But I really hate to have the phone shut off in case there is a need to contact the individual in an emergency. Is there any way to not recieve emails but still recieve phone calls? I find it bizzare that 4 of our phones work perfectly with no lockouts but 2 are locked out daily...am I missing something? Thanks in advance!
07-06-07 12:37 PM - Well, the removal/recreation of the account did not work. The account was not active after Exchange backups on both Saturday and Sunday. I reactivated the account each morning. It just seems bizarre to me that it would work fine for 4 of the 6 accounts. Any other suggestions out there? Thanks for any assistance you can give me!!
07-09-07 12:38 PM
