[tomasz_z]

Hi,

second day in new work as a newbie and first failure in first time seen BB8800.
I was supouse to set up my boss email accounts. He can receive emails, but has got constant problems with sending them. They are marked as a "sent" one, but most of them doesn't arrive to destination. Any clues or hints what to check, how to fix it or what to do? vodofone - uk

Many thanks
Tomek

[anon(153966)]

Let's take a step back here...

Is he connected to BIS / BES? Does he get an error, i.e. red X, or something else? Does he receive ok? Can he reply to a received email, or does it just fail on 'newly' sent emails?

ps: Welcome to CrackBerry.com

[cheungsta]

hmm...you said "most of them doesn't arrive to destination"...does that mean that some of them actually make it through? do any of those have anything in common (i.e. same e-mail server, etc.)?? just trying to brainstorm...

[tomasz_z]

there is one company mail server, using it and sending emails going to campany accounts are ok, in most cases ( they arrive with huge delay). admin guys that are responsible for handling email server said, that there are no messages going to external accounts. How can I check if it is BIS/BES ? We don't have BES in network, but I think i found that BIS is switched off. Is it possible?
Owner of the BB is out, waiting for him to grab his BB and check it once again.