11-17-09 07:35 AM
88 123 ...
tools
  1. slinky317's Avatar
    How can I fix this? Can I do a backup/restore on my phone? Help!
    10-07-09 08:13 PM
  2. mikeshbk's Avatar
    i got the same thing, now my phone wont start
    10-07-09 08:15 PM
  3. mallinj's Avatar
    Above posters, what OS were you running?

    Might want to upgrade to 5.0.0.230 because you need to reload the OS to recover anyhow...
    10-07-09 08:39 PM
  4. richro's Avatar
    I'm running the stock 4.7.1.40 OS and just downloaded/installed BBM 5.0.0.33 through App World. Got the nice friendly "Reload Software: 522" error on reboot. Lovely...

    Sigh.. might use this as an excuse to try out 5.0.0.230 now...
    10-07-09 08:44 PM
  5. dbone15's Avatar
    Agree with mallinj. Running 230 and have no problems.
    10-07-09 08:44 PM
  6. slinky317's Avatar
    Am I doing this right? I'm trying to reload the OS and it's taking forever. It's sitting at the second "Connecting to device" and the bar is CRAWLING. Is this normal? When I reload the OS, will I have to reprogram my phone through Verizon?
    10-07-09 08:46 PM
  7. The Fuzz 53's Avatar
    same here. WTF? How the **** do I even begin to make my phone usable again? It won't load up at all.
    10-07-09 08:55 PM
  8. mallinj's Avatar
    How to Recover a Nuked Blackberry:
    BlackBerry 101: How to Reload the Operating System on a Nuked BlackBerry | CrackBerry.com

    BUT.. you might want to load up with 5.0.0.230. Good instructions can be found at blackberryOS.com
    10-07-09 09:01 PM
  9. slinky317's Avatar
    This is a ******* joke. How is RIM releasing official software that's crashing their phones?
    10-07-09 09:08 PM
  10. kaediil's Avatar
    yes it appears if you are not running 5.0 os then it bricks the phone. The problem with the OS is that too many things do not run on 230 yet - Sprint Navigation, Shazam.

    -frank
    10-07-09 09:16 PM
  11. Cmh1085's Avatar
    Thanks so much RIM. Good job. I've had an iPhone for two years and never had it bricked!
    10-07-09 09:18 PM
  12. CBfan17's Avatar
    i'm running 4.7.1.53 and i upgraded my bbm and everything is running flawlessly. i guess i'm lucky. doing a backup as we speak. *fingers crossed*
    10-07-09 09:20 PM
  13. kaediil's Avatar
    CBFan - Don't reboot, ever.

    -frank
    10-07-09 09:21 PM
  14. slinky317's Avatar
    Yep - the first boot-up works great. It's after doing a battery pull that it messes up.
    10-07-09 09:23 PM
  15. SmoothG's Avatar
    I downloaded the new BB messenger and got error 523. I am running OS 4.7.1.53. I had to do two battery pulls and now my phone is working. So I did not have to reload the OS or anything but it is a shame that just downloading it would not work properly.
    10-07-09 09:23 PM
  16. slinky317's Avatar
    My OS is taking about an hour to install. Is this normal?
    10-07-09 09:27 PM
  17. lastraid's Avatar
    Error "App Error 552" or "Reload software 552" is displayed on the BlackBerry smartphone

    --------------------------------------------------------------------------------
    Doc ID : KB18751
    Last Modified : 09-01-2009
    Document Type : Support



    Print this page

    Environment
    BlackBerry smartphones


    --------------------------------------------------------------------------------


    Overview
    The process of upgrading the BlackBerry Device Software fails and the BlackBerry smartphone displays a white screen with one of the following errors:

    App Error 522

    Reload software 552



    --------------------------------------------------------------------------------


    Cause
    An application was not indexed correctly and resulted in a failure to properly initialize the applications. The Application Loader feature of the BlackBerry Desktop Software should be used to remove any newly installed applications that may have contributed to this state.



    --------------------------------------------------------------------------------


    Resolution
    Complete the following steps to resolve this issue:

    Verify that the BlackBerry Desktop Manager and the current BlackBerry Device Software (for your BlackBerry smartphone) is installed on the computer.
    Remove the battery from the BlackBerry smartphone.
    Open the BlackBerry Desktop Manager.
    Connect the BlackBerry smartphone to the computer. Do not insert the battery.
    Click Application Loader.
    Under the Update Software heading, click Start.
    Click Options. This allows you to add or remove applications from the BlackBerry smartphone.
    Select the applications that you want to install.
    Click Next.
    Click Next.
    Click Finish.
    Once the application load process starts, insert the battery into the BlackBerry smartphone.
    10-07-09 09:28 PM
  18. the_sandman_454's Avatar
    yes it appears if you are not running 5.0 os then it bricks the phone. The problem with the OS is that too many things do not run on 230 yet - Sprint Navigation, Shazam.

    -frank
    Negative. At least it worked fine with my VZW Tour with 4.7.1.40.

    Posted from my CrackBerry at wapforums.crackberry.com
    10-07-09 09:30 PM
  19. slinky317's Avatar
    So I waited an hour installing the OS, only to get a damn message saying my device couldn't be connected to. What a joke.
    10-07-09 09:33 PM
  20. lastraid's Avatar
    Negative. At least it worked fine with my VZW Tour with 4.7.1.40.

    Posted from my CrackBerry at wapforums.crackberry.com
    Ditto here as well and I am running 4.7.1.53. Per RIM app wprld minimum device OS is 4.5.0
    10-07-09 09:33 PM
  21. JNSJr's Avatar
    it bricked my phone as well. running the stock vzw firmware..
    10-07-09 09:36 PM
  22. richro's Avatar
    Resolution
    Complete the following steps to resolve this issue:

    Verify that the BlackBerry Desktop Manager and the current BlackBerry Device Software (for your BlackBerry smartphone) is installed on the computer.
    Remove the battery from the BlackBerry smartphone.
    Open the BlackBerry Desktop Manager.
    Connect the BlackBerry smartphone to the computer. Do not insert the battery.
    Click Application Loader.
    Under the Update Software heading, click Start.
    Click Options. This allows you to add or remove applications from the BlackBerry smartphone.
    Select the applications that you want to install.
    Click Next.
    Click Next.
    Click Finish.
    Once the application load process starts, insert the battery into the BlackBerry smartphone.
    Does this procedure basically reset the phone to default, or does it restore all your existing apps/settings?
    10-07-09 09:38 PM
  23. cj100570's Avatar
    Upgrading has significantly slowed down my Storms boot process. Actually it still boots in about the same time but its unusable for about a minute after it gets to the home screen. I'm running .230 and I definitely didn't have this issue before the upgrade. Anyone else having this issue?

    Posted from my CrackBerry at wapforums.crackberry.com
    10-07-09 09:39 PM
  24. slinky317's Avatar
    Ok, can someone tell me how to ******* reinstall the stock VZW firmware? I must be doing something wrong.

    Getting very annoyed. About ready to throw this thing out a ******* window.
    10-07-09 09:41 PM
  25. Rhoq's Avatar
    Bricked mine, too (OS 4.7.1.53). "Reload Software 552". In the final stages of loading v5.0.0.230 right now.

    I take it I've lost all of my data? I couldn't find a recent backup, except for an App_Loader back-up from October 1st, but I don't see any way of using it for a restore.
    Last edited by Rhoq; 10-07-09 at 09:45 PM.
    10-07-09 09:41 PM
88 123 ...
LINK TO POST COPIED TO CLIPBOARD