1. mcarbone59's Avatar
    Hi,

    Wife has bb 9800 torch. she recently enhanced her encryption and now can't send pics on bbm.

    She reset factory encryption settings but still can't send pic on bbm.

    Any ideas?
    01-09-11 05:26 PM
  2. Zach7's Avatar
    Make sure that the settings show that neither the device or media card are encrypted. Then if you are still not able to send them, try creating a new folder in the pictures file and moving the photos to that file and send from their. Usually the encrypted photos are too big to send size wise. Let me know if that works.
    01-09-11 06:19 PM
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