1. Mira.Suw's Avatar
    Hey all,

    I just changed from bold 9000 to bold 9700. But after restoring my contact list for BBM in the new device all my contacts are there but in shadow, I can send them messages but cannot receive any replies. In their list I am shown as unreachable (the red cross). Several people tried to re-add me, but when they entered my new PIN they got a message "contact already exist". Other re-added me but the invitation never got into my new device.

    I did not delete the contact list in my old device.

    Is there any way to fix this?

    Thanks a lot!!
    02-21-10 10:04 AM
  2. fatboy97's Avatar
    Did you log into your Provider's BIS website and change the PIN you have registered with your phone number??? You need to change that PIN and resend your Service Books to your NEW device.
    02-21-10 10:48 AM
  3. Mira.Suw's Avatar
    Here in Germany you don't register the PIN. I have checked on my O2 website, but there is no information about my PIN at all. I never send a service book to my device either...
    02-21-10 10:55 AM
  4. jeffh's Avatar
    02-21-10 10:56 AM