1. LaurenPT's Avatar
    I updated my BBM to the new update recently and since then my phone has been running very slowly whenever I recieve a message and sometimes it even crashes. I dont know if the update installed properly because things such as the status box are twice the size of my font and when i send a photograph the box is huge! It is really frustrating, messages are making my phone LAG! I would delete the application from my phone but i'm scared of losing my contacts! any ideas??
    01-20-12 04:36 PM
  2. Spencerdl's Avatar
    Samething happened to me when I updated BBM. I had to delete BBM from "Applications management" and re-install, glad all my BBM contacts came back, its running normal now. I would suggest backing up BBM contacts pin#'s
    Last edited by spencerdl; 01-20-12 at 04:42 PM.
    01-20-12 04:39 PM
  3. LaurenPT's Avatar
    did you re-install via BlackBerry App World?
    01-20-12 04:40 PM
  4. Spencerdl's Avatar
    did you re-install via BlackBerry App World?
    YES, and it downloaded a lot faster and smoother the second time.
    01-20-12 04:44 PM
  5. LaurenPT's Avatar
    Thank you!!
    01-20-12 04:46 PM
  6. Spencerdl's Avatar
    Thank you!!
    No problem, thats what Crackberry is supposed to be about......help, glad to be of service
    01-20-12 04:49 PM
  7. Spencerdl's Avatar
    The new BBM update brings the ability to have animated avatars which is pretty KOOL, along with other goodies
    01-20-12 05:04 PM
  8. EllieSnyman's Avatar
    I updated to the new BBM, but since then pretty often I cannot scroll down in BBM. I have to take the battery out, then it works again for a little while. My whatsapp is fine, so I don't imagine it's a phone problem. Is anyone else having a similar problem I have a BB Bold 9790
    12-11-13 05:32 AM
  9. Crime's Avatar
    is this the new version 8 ???


    I updated to the new BBM, but since then pretty often I cannot scroll down in BBM. I have to take the battery out, then it works again for a little while. My whatsapp is fine, so I don't imagine it's a phone problem. Is anyone else having a similar problem I have a BB Bold 9790
    12-17-13 10:42 AM
  10. Steve Constantine's Avatar
    Plug your phone into your pc once Blackberry Desktop opens;

    1. Click on Applications
    2. Scroll down until you find BlackBerry Messenger
    3. Click on the X under the Action column to remove
    4. Click on the Apply button at the bottom right.

    Once updated your BBM will come back on line.

    Cheers..!
    04-15-14 04:37 PM
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