1. cmink79's Avatar
    hello all,
    i downloaded the official version, i have to BB, one is a BOLD and its working fine, but on my 8900, the contacts are not upodated with their pics and stuff. on one bb (the bold) i see their avatar, but on my 8900, the same contact has no avatar.
    can anyone tell me y?
    thanks
    10-13-09 02:31 PM
  2. fatboy97's Avatar
    First, do a battery pull: leave your device on, pull the battery for 20 seconds, put it back in and wait for device to boot up.

    Still issues... then I'd delete it, do another battery pull and then reinstall it.
    10-13-09 02:35 PM
  3. cmink79's Avatar
    thanks fatboy, will try it now
    10-13-09 02:39 PM
  4. cmink79's Avatar
    batt pull didnt help, will unins and reins. but will i looe my contacts?
    10-13-09 02:45 PM
  5. visualryan's Avatar
    You can backup your contacts first on your media card or via email. That's a new feature on BBM 5, right?

    I did a battery pull after installing, but didn't help too.
    A few hours after that, I did a battery pull again, and the avatars just came through. Care to try another pull before uninstall and reinstall?
    10-13-09 03:21 PM
  6. fatboy97's Avatar
    I'd always do a backup with DM before doing anything.
    10-13-09 03:21 PM
  7. cmink79's Avatar
    uninstalled and reinstalled and works, thanks a lot
    10-13-09 04:46 PM
  8. mizlorrainne's Avatar
    Hi, this worked for me Thanks~!
    10-13-09 04:56 PM
  9. snpark's Avatar
    i backup my contacts often but when i installed os5.238 and bbm5.33 and restored them - none of my recent backups would work and i had to use an old one which was missing contacts! v annoying
    why was this?
    it was same software etc
    but when i go to restore it doesnt give me any choice to look on memory card or device memory - only the folder it shows

    i checked manually and all my recent backups seem to be corrupted? is that because i saved them on media card not device (or vice versa)
    ??
    thanks
    10-14-09 10:11 AM
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