07-14-10 02:39 PM
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  1. Allyson23's Avatar
    I have spent the last 3 days trying to figure out why all of a sudden my calendar won'y sync with my outlook!

    I have windows vista and had NO problem syncing my 8130 with my outlook. All of a sudden is will sync both the address book and the tasks, but not the calendar. I had desktop manager 4.3, but was told by sprint tech support that they have been having problems with that, so I uninstalled it and reinstalled the 4.2 service pack 2 and still NO calendar syncing!

    HELP
    03-12-08 03:14 PM
  2. jsanders's Avatar
    You can view your sync log in the the sync application.

    Most of the time, a calendar sync failure is due to an attachment to a calendar event. BB cannot handle that, so it shuts down. View all your calendar events in a "all" view from the menu.
    03-12-08 03:28 PM
  3. sunkast's Avatar
    Did you double check the sync configuration settings?
    03-12-08 03:28 PM
  4. Allyson23's Avatar
    Yup, there were no error messages in the sync log and the configuration settings are all good... AHHH! Any other good ideas?
    03-12-08 03:42 PM
  5. Allyson23's Avatar
    here is my sync log - does anything look out of the ordinary to you?

    On 3/12/2008 2:48 PM
    Synchronize Handheld Tasks with Microsoft Outlook Tasks

    First System: Handheld
    Second System: Microsoft Outlook
    Conflict Resolution: Notify
    To-Do Range: Unchecked

    Input From First System:


    Total Inputs From First System: 0

    Input From Second System:

    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"

    Total Inputs From Second System: 4

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    Summary of Data Analysis:

    print boarding pass - Unchanged on Both Systems
    print boarding pass - Unchanged on Both Systems
    Bella - Lepto shot - Unchanged on Both Systems
    Call Bill - sick - Unchanged on Both Systems

    Records Added or Changed - Conflicting: 0
    Records Added - Not Conflicting: 0
    Records Changed - Not Conflicting: 0
    Records Deleted: 0
    Records Unchanged: 4
    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

    Updates To First System:


    Total Updates To First System: 0

    Updates To Second System:


    Total Updates To Second System: 0

    Field mapping used for translation:
    Handheld Microsoft Outlook
    Title --------------------------- Subject
    Notes --------------------------- Body
    Due Date ------------------------ Due Date
    Priority ------------------------ Priority
    Completed Flag ------------------ Completion Flag
    Status -------------------------- Status
    Alarm Date ---------------------- Reminder Date
    Alarm Time ---------------------- Reminder Time
    Alarm Flag ---------------------- Reminder Flag
    Categories ---------------------- Categories
    Start Date ---------------------- Start Date

    Translation successful.
    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    On 3/12/2008 2:48 PM
    Synchronize Handheld Address Book with Microsoft Outlook Contacts

    First System: Handheld
    Second System: Microsoft Outlook
    Conflict Resolution: Notify

    Input From First System:

    READ "Berger"

    Total Inputs From First System: 1

    Input From Second System:

    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"
    READ "<Unspecified>"

    Total Inputs From Second System: 93

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    Summary of Data Analysis:

    Somberg - Unchanged on Both Systems
    Nails - Unchanged on Both Systems
    Insurance - Unchanged on Both Systems
    Taub - Unchanged on Both Systems
    Callham - Unchanged on Both Systems
    Becker - Unchanged on Both Systems
    Girard - Unchanged on Both Systems
    & Dad - Unchanged on Both Systems
    - Unchanged on Both Systems
    Lipper - Unchanged on Both Systems
    Becker - Unchanged on Both Systems
    University - Unchanged on Both Systems
    & Lauren - Unchanged on Both Systems
    Ponsky - Unchanged on Both Systems
    Schefman - Unchanged on Both Systems
    Cohen - Unchanged on Both Systems
    Weitzman - Unchanged on Both Systems
    Mort - Unchanged on Both Systems
    & Alyse - Unchanged on Both Systems
    Lebovitz - Unchanged on Both Systems
    Katz - Unchanged on Both Systems
    - Unchanged on Both Systems
    Zahn - Unchanged on Both Systems
    & Andrew - Unchanged on Both Systems
    - Unchanged on Both Systems
    Marks - Unchanged on Both Systems
    Collen - Unchanged on Both Systems
    Roberge - Unchanged on Both Systems
    Alter - Unchanged on Both Systems
    Stevie - Unchanged on Both Systems
    Pat - Unchanged on Both Systems
    Bank - Unchanged on Both Systems
    Katz - Unchanged on Both Systems
    Hananel - Unchanged on Both Systems
    Sager - Unchanged on Both Systems
    Home - Unchanged on Both Systems
    Cole - Unchanged on Both Systems
    Kessler - Unchanged on Both Systems
    & Bryan - Unchanged on Both Systems
    Farah - Unchanged on Both Systems
    Piet - Unchanged on Both Systems
    & Leslie - Unchanged on Both Systems
    Dekalo - Unchanged on Both Systems
    Davis - Unchanged on Both Systems
    Rotstein - Unchanged on Both Systems
    Feldstein - Unchanged on Both Systems
    Meier - Unchanged on Both Systems
    Frank - Unchanged on Both Systems
    Garner - Unchanged on Both Systems
    Weinstein - Unchanged on Both Systems
    Lucca - Unchanged on Both Systems
    Dery - Unchanged on Both Systems
    Desk - Unchanged on Both Systems
    Gehrig - Unchanged on Both Systems
    Group - Unchanged on Both Systems
    Roberge - Unchanged on Both Systems
    Baron - Unchanged on Both Systems
    Pitluk - Unchanged on Both Systems
    Feldman - Unchanged on Both Systems
    Primer - Unchanged on Both Systems
    Mika - Unchanged on Both Systems
    Goldberg-Butler - Unchanged on Both Systems
    Lebovic - Unchanged on Both Systems
    Berger - Unchanged on Both Systems
    & Todd - Unchanged on Both Systems
    Veronica - Unchanged on Both Systems
    Randi - Unchanged on Both Systems
    Snyder - Unchanged on Both Systems
    & Papa - Unchanged on Both Systems
    - Unchanged on Both Systems
    Becker - Unchanged on Both Systems
    Richards - Unchanged on Both Systems
    Goldstein - Unchanged on Both Systems
    Becker - Unchanged on Both Systems
    & Morty - Unchanged on Both Systems
    Duo - Unchanged on Both Systems
    Fuller - Unchanged on Both Systems
    & Glenn - Unchanged on Both Systems
    Soper - Unchanged on Both Systems
    Airlines - Unchanged on Both Systems
    Becker - Unchanged on Both Systems
    White - Unchanged on Both Systems
    Hospital - Unchanged on Both Systems
    Becker - Unchanged on Both Systems
    Berger - Changed on First System
    Pawlow - Unchanged on Both Systems
    Berlow - Unchanged on Both Systems
    Garner - Unchanged on Both Systems
    - Unchanged on Both Systems
    Airlines - Unchanged on Both Systems
    Ori - Unchanged on Both Systems
    & Mark - Unchanged on Both Systems
    Taylor - Unchanged on Both Systems

    Records Added or Changed - Conflicting: 0
    Records Added - Not Conflicting: 0
    Records Changed - Not Conflicting: 1
    Records Deleted: 0
    Records Unchanged: 92
    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

    Updates To First System:


    Total Updates To First System: 0

    Updates To Second System:

    UPDATE "Berger"

    Total Updates To Second System: 1

    Field mapping used for translation:
    Handheld Microsoft Outlook
    First Name ---------------------- First Name
    Middle Name --------------------- Middle Name
    Last Name ----------------------- Last Name
    Title --------------------------- Job Title
    Company Name -------------------- Company Name
    Work Phone ---------------------- Business Telephone Number
    Work Phone 2 -------------------- Business Telephone Number 2
    Home Phone ---------------------- Home Telephone Number
    Home Phone 2 -------------------- Home Telephone Number 2
    Other Phone --------------------- Other Telephone Number
    Fax ----------------------------- Business Fax Number
    Mobile Phone -------------------- Mobile Telephone Number
    PIN ----------------------------- User Defined String 1
    Pager --------------------------- Pager Number
    Internet Address1 --------------- Email1 Address
    Internet Address2 --------------- Email2 Address
    Internet Address3 --------------- Email3 Address
    Address1 ------------------------ Business Address Street 1
    Address2 ------------------------ Business Address Street 2
    City ---------------------------- Business Address City
    State/Prov ---------------------- Business Address State
    Zip/Postal Code ----------------- Business Address Postal Code
    Country ------------------------- Business Address Country
    Home Address1 ------------------- Home Address Street 1
    Home Address2 ------------------- Home Address Street 2
    Home City ----------------------- Home Address City
    Home State/Prov ----------------- Home Address State
    Home Zip/Postal Code ------------ Home Address Postal Code
    Home Country -------------------- Home Address Country
    Notes --------------------------- Body
    Interactive Handheld ------------ User Defined String 2
    1-way Pager --------------------- User Defined String 3
    Salutation ---------------------- Title
    Web Address --------------------- Web Page
    Direct Connect ------------------ Radio Telephone Number
    Categories ---------------------- Categories
    Picture ------------------------- Contact Photo

    Translation successful.
    03-12-08 03:49 PM
  6. jsanders's Avatar
    Yea, you don't have the Calendar set to sync, at all. It would post an error message there if it were encountering a problem.

    EDIT-- Open Desktop Manager > Sync > Config Tab > Config Button >

    Now, make certain the the calendar is set to sync to MS Outlook. There should be a two way arrow between them, like the Address Book. <<-->>
    Last edited by jsanders; 03-12-08 at 03:54 PM.
    03-12-08 03:51 PM
  7. Allyson23's Avatar
    But it is set to sync in configure sync... there must be something I am doing wrong... the box is checked, it's all set to sync both ways - all items... HELP! I am ******** out
    03-12-08 03:54 PM
  8. jsanders's Avatar
    OH, please don't ********* out, that might be messy.

    Are you Memos set to sync also?
    03-12-08 03:56 PM
  9. Allyson23's Avatar
    Ha!

    Yup, they are all checked off - it runs through address book, tasks, memopad BUT NOT calendar
    03-12-08 03:58 PM
  10. jsanders's Avatar
    OK, when did this stop working?
    03-12-08 04:02 PM
  11. sunkast's Avatar
    Could it be as simple as unchecking calendar, saving the settings, then going back and re-checking the calendar?
    03-12-08 04:03 PM
  12. Allyson23's Avatar
    I wish - I already tried all of that. I am totally computer literate, which is why this is so frustrating!

    It stopped working Monday morning when I got to work - when I left Friday it was all good... nothing new new done to the computers over the weekend, I checked...
    03-12-08 04:08 PM
  13. seany's Avatar
    8130 Calendar Issue

    The 8130 has the new feature of being able to have multiple calendar entries. We have discovered a software glitch that can potentially cause some serious issues for customers trying to synchronized these calendars up with Desktop Manager (or potentially, though untested, with a BES Server).

    With the 8130, when creating calendar entries, it will give you the option of what Email Servicebook you want to associate the calendar entry with. This choice made during the creation of the appointment is PERMANENT and cannot be changed later.

    By default, the calendar application will show all calendars and so most users may not even notice that they may have multiple ones. However, when synching with DTM, it will only synch over ONE calendar. There is no way to synch over the other calendars that are created other than whichever one that Desktop manager chooses. Unfortunately, in DTM there is no way to choose which calendar is chosen to synch over. So anything created under a different calendar than the one Desktop Manager is synching over will not be synched.

    When you look in the Advanced Backup and Restore in DTM, you will see under device databases, a separate listing for the main calendar, and a Calendar All listing for all of the calendar entries combined. So it is either possible to back up just the main calendar, or everything. We have not been able to find any way to manipulate the backups to allow us to combine all of the calendars into one.








    When we talked to the customer we were working with that brought this issue to our attention, he claims that everything was set up under one calendar and synching fine, and then at some point, it split all of his entries between two different calendars. The user had the redirector Desktop Service Books installed on the phone and the calendar entries that were synching over were associated with the Desktop Servicebooks. We are not sure if regenerating the encryption key and adding Redirector to the phone did this, however even when we deleted those Desktop Servicebooks, when we tried to synch it would want to delete the calendar entries on the BB associated with it.

    We talked to RIM for about an hour this morning trying to get a resolution for this. According to them there isnt one at this time. This is a software glitch. RIM says it should be corrected in their next HHSW update for the 8130. According to RIM, this software is finished and has been submitted to Sprint for the necessary branding and testing. So hopefully we should see it soon. I am thinking that some of the weird calendar problems weve seen where people have lost calendar entries or they are not synching over properly or such are probably being caused by this issue. Once again this is for the 8130 ONLY.




    I have spent the last 3 days trying to figure out why all of a sudden my calendar won'y sync with my outlook!

    I have windows vista and had NO problem syncing my 8130 with my outlook. All of a sudden is will sync both the address book and the tasks, but not the calendar. I had desktop manager 4.3, but was told by sprint tech support that they have been having problems with that, so I uninstalled it and reinstalled the 4.2 service pack 2 and still NO calendar syncing!

    HELP
    03-12-08 04:13 PM
  14. Allyson23's Avatar
    Yeah, I know about the multiple calendar features - I have everything under my one email address that is linked with my outlook... I am just wondering why this JUST became a problem for me - and Sprint tech support has NO ways for me to fix it.

    It has to be something I'm not doing, something I checked or didn't check - I know I will feel like such a moron when I figure it out...

    Someone on here HAS to know how to fix this --- you are crackberry for heavens sake
    03-12-08 04:18 PM
  15. jsanders's Avatar
    Ok, Allyson, in your Sync setup, Config Tab > Hit the button "Reset Configuration"
    03-12-08 04:23 PM
  16. Allyson23's Avatar
    done - now what?
    03-12-08 04:25 PM
  17. Allyson23's Avatar
    I did that, and I reset them all, even tried just doing the calendar alone -- and it won't do it - but I get no error messages...
    03-12-08 04:27 PM
  18. seany's Avatar
    Allyson23,

    check sprint dot come slash downloads (i cant post url's yet, i'm new) to see when the patch for your bb 8130 comes out. me personally, i have gone thru 3 8130's in 3 weeks cuz of this prob, and finally got that answer. it is a legit prob. they say the only way to fix it right now is either, go w/ the 8830 or zap your calendar on you bb, and ONLY sync from outlook / yahoo (which ever you use) to the bb. you can not make changes or add entries from your 8130, or that's when it creates the "other calendar" patch coming soon, so they say. :-( i feel yer pain!

    ~S
    03-12-08 04:28 PM
  19. jsanders's Avatar
    Close the sync tab, close DM.

    Remove the BB from the USB, reboot the BB.

    Have you rebooted your PC while trying all this? Do that if you want.

    Try connecting again to DM and sync.

    One question... are you using the MS Outlook Calendar on the PC, not the new Vista provided calendar application, and in the Sync config, you ARE certain you have the right one mapped? I am assuming so, since you said this worked properly as of last Friday.
    03-12-08 04:28 PM
  20. Allyson23's Avatar
    so there is really no answer for me I guess... I tried everything you all have said, and I appreciate your taking the time to respond... Spring said one of their "engineers" would call me within the next 36 hours to try and figure it out...

    I'm still open to trying anything anyone else can think of...
    03-12-08 04:36 PM
  21. seany's Avatar
    Allyson23,

    check sprint dot com slash downloads (i cant post url's yet, i'm new) to see when the patch for your bb 8130 comes out. me personally, i have gone thru 3 8130's in 3 weeks cuz of this prob, and finally got that answer. it is a legit prob. they say the only way to fix it right now is either, go w/ the 8830 or zap your calendar on you bb, and ONLY sync from outlook / yahoo (which ever you use) to the bb. you can not make changes or add entries from your 8130, or that's when it creates the "other calendar" patch coming soon, so they say. :-( i feel yer pain!

    ~S
    03-12-08 04:36 PM
  22. seany's Avatar
    sorry for the multiple posts, i'm trying to figure out this system. hehe... i just got off the phone w/ sprint bb. bout 45 minutes w/ them. that's what they said. there is NO FIX AT THIS TIME. they are aware of the prob. they told me to keep checking the sprint dot com slash downloads directory for the patch. they even sent me a document from blackberry on the issue. i can send it to you if you like. give me an email addy

    ~s
    03-12-08 04:41 PM
  23. Allyson23's Avatar
    yes please, I would love to see it... allysonbbecker@hotmail.com

    SO frustrating!
    03-12-08 04:45 PM
  24. jsanders's Avatar
    seany, I would be curious to see that as well....

    jsanders@masterimage.net

    Thank you.
    03-12-08 04:47 PM
  25. seany's Avatar
    i can't just post the word "sent" it's making me type at least 10 characters? this is crazy!
    03-12-08 04:50 PM
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