1. BlackberryFan2009's Avatar
    Did OS downgrade & lost BBM Contacts. How do i get em back?

    I backed up my files via the BB Software. Is my BBM contacts there & can i get them back? If so, how? Someone please help me.
    10-17-10 05:42 PM
  2. Jaimy87's Avatar
    Your bbm contacts should be there, yes. Though im not sure if you had to select what you wanted to backup.

    Posted from my CrackBerry at wapforums.crackberry.com
    10-17-10 06:21 PM
  3. danarc's Avatar
    There seems to be an issue with the remote bb contact restore currently.

    Posted from my CrackBerry at wapforums.crackberry.com
    10-17-10 06:34 PM
  4. joey1910's Avatar
    I hope you separately backed up your BBM contacts in BBM (options- backup management- backup) before downgrading, as far as I know a regular backup or even a load backup does not save the BBM contacts
    10-17-10 07:29 PM
  5. Rootbrian's Avatar
    Have you made a recent backup using desktop manager? If so, restore it by connecting your device and instructing it to restore.

    Posted from my CrackBerry at wapforums.crackberry.com
    10-17-10 07:58 PM
  6. shockwave88's Avatar
    next time if you get it back just back up your contacts
    10-17-10 09:42 PM
  7. BlackberryFan2009's Avatar
    I backed up my BB 2 days before i did the OS downgrade cause my media player stopped playing videos. I didnt want to do a complete WIPE & lose everything, so i thought a downgrade might fix the video player. I only did this because i didnt want to wipe it clean and lose all my emails, contacts, etc. I am not to computer saavy, so i am not sure what backing up on my desktop manager does for me.

    Anyways, i was able to restore my BB contacts by cliking OPTION when in the BB messenger & there was a restore feature.
    10-18-10 10:39 AM
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