1. sicryde's Avatar
    I am having issues with my BBM , version

    There are many times with this version, that my bbm freezes up, and i can't access any conversations or profiles.

    I can exit from here, and go back to messages where there are also blank messages.

    I have to remove the battery several times a day in order for the bb to reboot.

    any input would be appreciated.


    02-17-10 06:27 PM
  2. hitman52's Avatar
    do you have any bbm groups
    02-17-10 06:30 PM
  3. sicryde's Avatar
    no i dont have any bbm groups.

    i used to but those are gone...
    02-17-10 06:31 PM
  4. hitman52's Avatar
    What OS are you running. If you upgrade your OS this might help your problem
    02-17-10 06:37 PM
  5. sicryde's Avatar
    blackberry 5.0.0 system software,

    thanks for the reply...
    02-17-10 06:42 PM
  6. hitman52's Avatar
    I would just try an OS upgrade if the problem persist, thats if you have the same one from when you bought the phone.
    02-17-10 06:48 PM
  7. fusioncal's Avatar
    blackberry 5.0.0 system software,

    thanks for the reply...
    Try pressing alt + aA + H simultaneously and see what app version of your OS is.

    Sometimes BBM freezes because there's a new member joining in a group. The thing is you don't have any groups. I'd try uninstalling and re-installing the BBM. Remember to back up your BBM contacts first.
    02-17-10 08:52 PM
  8. dbone15's Avatar
    I agree. Uninstall BBM. Make sure your contacts are backed up either OTA or on your memory card. Do a battery pull and reinstall BBM. Go directly to BlackBerry Messenger on your bb browser for the install.
    02-17-10 08:55 PM
  9. sicryde's Avatar
    thanks for reply,

    i did put latest OS, and now deleting and re adding BBM

    lets see how it goes...
    Last edited by sicryde; 02-18-10 at 05:21 PM.
    02-18-10 05:15 PM
  10. sicryde's Avatar
    did all that, same thing keeps happening...

    can't access convos, then have to do a batt pulll

    any input ? thanks in advance...
    02-20-10 08:09 PM
  11. sicryde's Avatar
    i now deleted the messenger,

    and now when i access my sms messages it says

    'uncaught exception: java.lang.NullPointerException'
    02-20-10 09:54 PM