1. calvados's Avatar
    Hi There,

    I've installed BBM on OS on my Bold 9000, and selected the save message history option, and selected my device memory as the save location, but the history is not being saved. It did save 2 lines of one conversation, but hasn't saved anything since.

    I've tried checking the options I thought might be applicable in my BES server (version I've tried selecting my media card as the save destination, doing battery pulls, and resending both service books, and IT policy to my device, but it still won't save the message history.

    Can anyone get this version of BBM to save chat history? What OS version are you running?
    Does anyone know of a policy I should enable in BES to allow this functionality?

    10-28-09 03:51 PM
  2. mookish's Avatar
    You may need to go and clear the files in the blackberry messenger>>>im folder...
    10-28-09 04:26 PM
  3. calvados's Avatar
    I have tried that. I deleted the IM folder off of both my device, and media card.

    One thing to note from this is that the IM folder is not being created anymore. The first time I set this option it was created, but after that I'm unable to get BBM to create it on either my device, or media card memory.
    10-28-09 04:29 PM
  4. mookish's Avatar
    try disabling the option, reboot, then enable it again...
    10-28-09 09:53 PM
  5. calvados's Avatar
    Yup...tried that as well. Tried that and changing the location to device memory. Nothing...tried that and setting the location to my media card...nothing.

    I've also tried deleting it off my bold, and re-installing from AppWorld.

    Funny thing is...when i set it to my device memory, it created a folder the first time after the re-install, but when I tried the same thing and set the location to my media card it didn't create the directory. And before you ask...yes, my card is write enabled.

    Asides from this small problem, and the file transfer, which seems to be hit and miss, I find this combo of BBM and OS to be quite the package.

    Any other thoughts people?
    Can anyone replicate this, or has this same combination of BBM, OS, and device and has message history working?


    10-28-09 11:02 PM
  6. Dave79's Avatar
    I have the same problem and I'm on BIS - did you get any joy?
    12-08-09 04:23 PM