1. quackers_duck's Avatar
    Hi,
    I got a Blackberry 8520 back at the start of the summer holidays. The phone was working fine until my bbm stopped working. My recent updates button disappeared and I was not able to add anyone or for them to add me. The two contacts I did have for the time my bbm was working, it didn't update their pictures or statuses. I have many people pending but the request dosen't come through and their is no button for me to accept it. I am on pay as you go and I realise that you have to pay an addded 5 pounds per month, I did that but it still didn't work. I am on vodaphone and I went to my local place to see if they could sort it out they said it was to do with the internet connection. I have read many online forums, however none of them seen to state how to sort this problem out. Also my emails stopped coming through. I sent a registration letter but it still didn't work. The people I do have on bbm when I try to talk to them it dosen't send and when they try to send to me a little red clock appears. Please help, thankyou.
    12-18-11 06:19 AM
  2. SwitchBeach's Avatar
    Sounds like you don't have an active BlackBerry Data Plan (BIS) for the device.

    You need to contact the carrier again and make sure that you are signed up for a plan that gives you BlackBerry Data (not generic internet data) and that your device is active on the carrier's BIS. Sometimes the carrier doesn't set it up correctly.
    quackers_duck likes this.
    12-18-11 07:17 AM
  3. quackers_duck's Avatar
    Thankyou that should help alot!
    12-18-11 09:42 AM
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