1. hannahtheangel69's Avatar
    ok, so i recieved my blackberry on saturday and i cant seem to get the BBM to add any contacts. every time i do it just stays as pending and the person im trying to add doesnt get anything on their phone and when they try to add me the same thing happens. i tried scanning a barcode but that didnt work either saying that the person was already my contact when they weren't. i have gprs in the corner of the screen. My BBM also looks different to other peoples i've seen. i think i have the BBM 5.0.0 version. Also i have tried downloading the different blackberry messenger twice and the first time it failed and the second time it said it worked, rebooted but it exactly the same.
    please help - this is really fustrating.
    09-27-10 02:38 PM
  2. rcnathan's Avatar
    Welcome to crackberry hannah!

    Do you have BIS added to your phone plan? Or are you trying to download and install/use via Wifi? Are you able to use the web browser?
    09-27-10 02:42 PM
  3. RWWackostu's Avatar
    You need a data plan for BBM.
    09-27-10 02:52 PM
  4. hannahtheangel69's Avatar
    whats BIS? yes i can use web browser, what do you mean by data plan?
    09-29-10 09:17 AM
  5. RWWackostu's Avatar
    What is your carrier. When you signed up for your plan, did you add on something called Blackberry Internet service?
    09-29-10 09:40 AM
  6. hannahtheangel69's Avatar
    Virgin, not sure but i can get on the internet all the time.
    09-30-10 11:09 AM
  7. RWWackostu's Avatar
    Virgin has a $10.00 add on for BBM, email and appworld.
    09-30-10 11:10 AM