10-09-09 03:08 PM
29 12
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  1. JennyB12345's Avatar
    I tried to download the new BBM and now there are is no icon at all on my phone for BBMs. When a friend tries to send one, it says that it is delivered on their phone, but it does not show up on my phone. When I go to advanced options, it says I have Blackberry Messenger, but on my phone when I write SHOW ALL there is no icon. HELP!
    10-09-09 09:50 AM
  2. fatboy97's Avatar
    Do a Battery Pull: Leave your device on, pull the battery for 20 seconds, put it back in and wait for your device to boot up.
    10-09-09 09:57 AM
  3. JennyB12345's Avatar
    That did not work. Still no bbm.
    10-09-09 10:01 AM
  4. thinkamp's Avatar
    What OS are you running on your 8900??
    10-09-09 10:16 AM
  5. ScottyJugs's Avatar
    you could try, connecting your phone to desktop manager, remove BBM, then readd it with the software

    or can you download it again from app world?
    10-09-09 10:35 AM
  6. fatboy97's Avatar
    Change themes... then check in the Instant Message Folder.
    10-09-09 11:04 AM
  7. JennyB12345's Avatar
    Hi, thanks for all your suggestions. I changed the theme, re-installed it using BB ap world, and still no bbm. When it is finished installing I am unable to RUN it. When I press RUN nothing happens. It says I have BB Messenger in my Applications and still when someone BBMs me nothing comes to me. Any other ideas? I think I am running 4.3 OS if that makes sense?
    10-09-09 11:52 AM
  8. 3CISSBB's Avatar
    Hi, thanks for all your suggestions. I changed the theme, re-installed it using BB ap world, and still no bbm. When it is finished installing I am unable to RUN it. When I press RUN nothing happens. It says I have BB Messenger in my Applications and still when someone BBMs me nothing comes to me. Any other ideas? I think I am running 4.3 OS if that makes sense?
    Don't select RUN after installation. Go to the app icon and click it to start the app. Try that.

    4.3 OS?
    10-09-09 11:57 AM
  9. JennyB12345's Avatar
    When I click on it it brings me to a new part that says Run, Reviews, Recommend, Screenshots. I can do any of those except RUN.

    Thank you for your help.
    10-09-09 12:03 PM
  10. JennyB12345's Avatar
    ALso, I do not have an Instant Message folder. I only have Messages, SMSS and MMS, and emails.
    10-09-09 12:05 PM
  11. 3CISSBB's Avatar
    ALso, I do not have an Instant Message folder. I only have Messages, SMSS and MMS, and emails.
    I think maybe you should reinstall your OS. This time install OS 4.6.0.XXX. Not sure but you mentioned you were using 4.3. I'm usually not one to recommend an OS install but I think it may be in order here.
    10-09-09 12:14 PM
  12. zmenchhofer's Avatar
    first off... are you sure you have an 8900? on verizon?
    10-09-09 12:42 PM
  13. thinkamp's Avatar
    I think she probably has a 8330 on verizon!
    10-09-09 12:46 PM
  14. 3CISSBB's Avatar
    Good call guys. I didn't even notice her carrier. Yeah, I think she needs to recheck which device she has. Verizon doesn't carry the 8900! LOL.
    10-09-09 12:50 PM
  15. JennyB12345's Avatar
    Ok, I am a huge *****...sorry. I have an 8330. I have a 4.3 OS and am pretty sure I need to upgrade it.
    10-09-09 12:52 PM
  16. thinkamp's Avatar
    Jenny upgrade it to 4.5.XX whatever vzw has out right now and then download BBM.
    10-09-09 12:53 PM
  17. JennyB12345's Avatar
    Does anyone know how to upgrade it to 4.5 or above?
    10-09-09 12:54 PM
  18. thinkamp's Avatar
    10-09-09 12:55 PM
  19. JennyB12345's Avatar
    Thanks...I will do that when I get home and are no longer on a MAC like I am at work.
    10-09-09 01:04 PM
  20. thinkamp's Avatar
    Oh lol I have a Mac as my personal computer.

    Good luck with the upgrade.
    Question: Did you try and download BBM 5.0 while you are currently running OS 4.3?
    I'm pretty sure that was what you did...well you icon is gone, but it is still in your applications list. Make sure you delete that out of your apps list before you download bbm 5.0.
    10-09-09 01:06 PM
  21. cbaby484's Avatar
    i have an att 8300 and when i try to instal it says ready to instal but gets stuck and locks my phone up? any sugestions out there ?
    10-09-09 01:09 PM
  22. thinkamp's Avatar
    are you running atleast 4.5.XX OS?
    if so are you downloading it through app world?
    10-09-09 01:10 PM
  23. fatboy97's Avatar
    When I click on it it brings me to a new part that says Run, Reviews, Recommend, Screenshots. I can do any of those except RUN.

    Thank you for your help.
    When you say you click on it and you get "Run, Reviews, Recommend, Screenshots"... that sounds like you are in App World... you need to exit App World and get back to your Blackberry!!!
    10-09-09 01:19 PM
  24. Jumpoffjune's Avatar
    Anyone have issues with the new upgrade BBM 5.0 - I dont get to see contacts pics, and they cant see my saved pic...
    10-09-09 01:22 PM
  25. 3CISSBB's Avatar
    When you say you click on it and you get "Run, Reviews, Recommend, Screenshots"... that sounds like you are in App World... you need to exit App World and get back to your Blackberry!!!
    Another great point. At this juncture, I would recommend to you JennyB that you stop installing things and seriously learn your device first.
    10-09-09 01:23 PM
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