1. kspare's Avatar
    We utilize BES, so we don't normally worry about backups.

    today I upgraded from a tour to a torch. I wiped the old phone and activated. BBM contacts showed up fine, however it didn't prompt me to update my contacts, nor did it actually update my contacts with my new pin.

    Is there a way to do this manually?
    10-04-10 05:43 PM
  2. MaraBB's Avatar
    I don't have BES but I'm having the same problem.

    Posted from my CrackBerry at wapforums.crackberry.com
    10-04-10 08:37 PM
  3. kspare's Avatar
    I found that eventually each contact had the option to manually send the pin update. That worked for me. Not sure why it wouldn't send a blanket update?
    10-04-10 09:03 PM
  4. shansmi's Avatar
    it should update them as they restore to your new device. did you do a remote restore based on your email address? if not, that is why.
    10-04-10 10:01 PM