1. Jedi_Blackberry's Avatar
    I have searched for the answer to this question....and I sought the answer in one of my bbm groups. I am unable to get an answer to this question but really need help because I am going crazy.

    BBM

    All of my BBM chats are showing up in my email folder. I have 2 emails (blackberry acct and live acct) both are hidden. I use the email folder that both show up in as my main mail folder. After the upgrade now my BBM shows up in this folder too.

    I have gone into the options of the mail folder and unchecked the sms/mms...this does not help


    How do I separate the BBM from my main email folder?
    Last edited by Jedi_Blackberry; 10-27-09 at 10:40 PM.
    10-27-09 10:38 PM
  2. captain_giggles's Avatar
    Go into BBM:
    Hit Menu Key --> Options and then uncheck the Show Chats in Messages Application box.
    10-27-09 10:56 PM
  3. Jedi_Blackberry's Avatar
    Go into BBM:
    Hit Menu Key --> Options and then uncheck the Show Chats in Messages Application box.
    Thanks for the response....I have tried this as well...no luck.
    10-27-09 11:00 PM
  4. MobileMadness002's Avatar
    Well then wipe your device and reinstall. BBM does not display in your messages if you've done the selections above.
    10-27-09 11:02 PM
  5. Jedi_Blackberry's Avatar
    Well then wipe your device and reinstall. BBM does not display in your messages if you've done the selections above.
    crap!! what is the best way to wipe the device?
    10-27-09 11:07 PM
  6. xraytid's Avatar
    Make a backup FIRST

    Then go to options -> security -> general

    Press menu and go to "wipe handheld"

    Type "blackberry" in the box and it resets to factory

    Make sure u make a backup on DTM that way you save your contacts, browser bookmarks and BBM info

    Because it erases EVERYTHING

    Good Luck
    10-27-09 11:11 PM
  7. captain_giggles's Avatar
    Before wiping, you could try removing BBM and re-adding it. Backup your contacts first though.
    10-27-09 11:13 PM
  8. abbieonline's Avatar
    Definitely make sure you backup your calendar too. That gets wiped all the time.
    10-27-09 11:20 PM
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