1. SavannahO's Avatar
    I received an upgrade for BBM (v. I clicked the upgrade button, but my cell phone froze up so I had to restart it with a battery pull. When I turned my phone back on I noticed my blackberry messenger icon was not the normal one it was the bbm speach bubble with a green arrow pointing upwards. I clicked it and it says ''Download version 6.0.1'' I have no choice but to it seems? It also said I had to back up my contacts before installation but I cannot firgure out how to because I cannot get to my actual Black berry messenger. Help please? I am freaking out. Also I have a Bold 9700, carrier is fido.

    I am sort of new to this, PLEASE HEEEELLLPPPPP!!!!!1
    11-12-11 04:23 AM
  2. robtanz's Avatar
    use desktop manager or blackberry protect to back-up. A BBM update may give the appearance of a frozen phone...just might just have to wait.
    11-12-11 05:35 AM