1. svengoli123's Avatar
    I just installed the new 5.0 OS, and BBM and my contacts are gone. I reinstalled BBM through app world, but is there a easy way for me to get my contacts back?! PLEASE HELP
    01-11-10 07:18 PM
  2. fatboy97's Avatar
    Did you upgrade your BBM to one of the BBM 5.0 version prior to upgrading your OS to 5.0??? And what version of BBM do you have loaded on your device right now???
    01-11-10 07:25 PM
  3. svengoli123's Avatar
    I did not upgrade to a previous 5.0, and I am running the new BBM 5.0.0.57. Thanks
    01-11-10 07:27 PM
  4. fatboy97's Avatar
    Not totally sure... did you try to reload your contacts from your backup file??? You did make a backup file before you started the upgrade process, didn't you???
    01-11-10 07:32 PM
  5. svengoli123's Avatar
    I believe it did make a backup, automatically. I just do not know where that file would be.

    It did say when installing, "backing up data"
    01-11-10 07:36 PM
  6. Matt_8900's Avatar
    you should be able to get your contacts back via email.

    BBM > Options > Restore > restore using email
    01-11-10 07:38 PM
  7. fatboy97's Avatar
    you should be able to get your contacts back via email.

    BBM > Options > Restore > restore using email
    Only if they upgraded to BBM 5.0 prior to the OS upgrade... that's why I was asking that earlier.
    01-11-10 07:43 PM
  8. fatboy97's Avatar
    I believe it did make a backup, automatically. I just do not know where that file would be.

    It did say when installing, "backing up data"
    Check in your My Documents directory... look for a with a name like: Backup-(2010-01-11).ipd, or LoaderBackup-(2010-01-11).ipd
    01-11-10 07:45 PM
  9. svengoli123's Avatar
    I do have a file like that w/ todays date...
    01-11-10 07:47 PM
  10. MindTracker's Avatar
    Yes I agree, if you made a backup it would be stored as an .ipd file under the date that you made it. If you updated to bbm 5 prior to this, then you should be able to restore contacts via email. Nice feature of bbm 5
    01-11-10 07:50 PM
  11. fatboy97's Avatar
    I do have a file like that w/ todays date...
    Reload just the BBM Contact list from the backup file.
    01-11-10 07:55 PM
  12. svengoli123's Avatar
    I restored that backup, and it worked! Thanks for your help!!!!!
    01-11-10 08:07 PM
  13. fatboy97's Avatar
    I restored that backup, and it worked! Thanks for your help!!!!!
    Glad I was able to help fix your issue.
    01-11-10 08:20 PM
  14. MindTracker's Avatar
    Gotta love the forums!!!
    01-11-10 08:22 PM
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