1. Agpe17's Avatar
    I've downloaded the newest version of BBM on my new S2, but no one's icons are coming up.

    I had 5.0 on my Tour also, and icons came up immediately.

    Any remedy?
    11-02-09 08:32 PM
  2. sk8er_tor's Avatar
    What icons are you talking about? Do you mean the profile picture? If so, I believe this is a BBM 5.0 issue and not a Storm2 issue.
    11-02-09 08:42 PM
  3. markandwendy2005's Avatar
    I have the same problem on my storm1. The only icon I have is a friend that has a storm1 and 5.0.

    Posted from my CrackBerry at wapforums.crackberry.com
    11-02-09 08:46 PM
  4. Agpe17's Avatar
    The icon next to the person's name on your BBM list isn't showing up.

    It was fine on my Tour, but none of them show up on my S2.

    Is this only possible by Storm-to-Storm users on BBM having icons?
    11-02-09 08:48 PM
  5. TaZ52083's Avatar
    I've downloaded the newest version of BBM on my new S2, but no one's icons are coming up.

    I had 5.0 on my Tour also, and icons came up immediately.

    Any remedy?
    You mean the avatars for your contacts its a known issue but it might get resolved tomorrow.
    11-02-09 08:54 PM
  6. Sebastianraven's Avatar
    From Blackberry.com



    Avatars are not displayed for contacts in BlackBerry Messenger 5.0
    Contents [show]
    Products
    Environment
    Overview
    Cause
    Resolution
    Workaround


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    Doc ID: KB19815
    Modified Date: 10-19-2009
    Document Type: Support


    Print this page Products
    BlackBerry Messenger



    --------------------------------------------------------------------------------

    Environment
    BlackBerry Messenger 5.0
    Issue Number: 368508



    --------------------------------------------------------------------------------

    Overview
    When viewing your contact list and/or a contact profile, avatars are not displayed for contacts that have uploaded one to their profile. Instead, the default silhouette image is displayed.


    --------------------------------------------------------------------------------

    Cause
    At times, the avatar image is not correctly pushed down to the BlackBerry smartphone, causing the user to not see the contacts avatar.






    --------------------------------------------------------------------------------

    Resolution
    This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.


    --------------------------------------------------------------------------------

    Workaround
    To workaround this issue, and view contacts avatar:

    On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
    Highlight the affected user.
    On the contact list screen, press the Menu key.
    Select Delete Contact.
    To add the contact again, invite them by using scan a barcode or by email.
    Note: User will have to accept request to be added again
    11-02-09 09:01 PM
  7. TaZ52083's Avatar
    That work around doesn't work for me.
    11-02-09 09:34 PM
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