05-15-21 04:52 PM
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  1. tryfe's Avatar
    I tried to install an app via Play Store today and when it was supposed to bring up the App Installer, Play Store closed. No anti virus installed and running the latest versions of your apks with full permission..
    03-26-15 11:49 AM
  2. Cris Cozy's Avatar
    Play store works fine. But I am unable to use Google play service's it says unable to download any help with this?

    Posted via the CrackBerry App for Android
    03-26-15 11:55 AM
  3. Cobalt232's Avatar
    Yeah actually I've 360 security, but I don't think that 360 security is the problem cause I've that app since my phone was running on 10.2, this problem started with me 3 days ago

    Posted via CB10
    OS 10.2 is not supported with the latest version of Play Store (5.3.6).

    If you're using an older version of Play Store, you may have issues that have only been fixed in later versions. Read post 2 to understand, what was fixes.

    So I suggest to update your device to OS 10.3 and to downloaded the latest files from post 1.
    03-26-15 12:04 PM
  4. Cobalt232's Avatar
    I tried to install an app via Play Store today and when it was supposed to bring up the App Installer, Play Store closed. No anti virus installed and running the latest versions of your apks with full permission..
    Does this happen with one specific app or with all apps? What is your device setup (OS version)?
    03-26-15 12:06 PM
  5. lemonch126's Avatar
    OS 10.2 is not supported with the latest version of Play Store (5.3.6).

    If you're using an older version of Play Store, you may have issues that have only been fixed in later versions. Read post 2 to understand, what was fixes.

    So I suggest to update your device to OS 10.3 and to downloaded the latest files from post 1.
    Removed 360 and been trying to install like 10-20 apps now and I am so happy I don't see that message again. Will continue to test it out tmr for more validation.

    Uninstalling 360 security is working for me

    Posted via CB10
    03-26-15 12:10 PM
  6. Mothannation's Avatar
    OS 10.2 is not supported with the latest version of Play Store (5.3.6).

    If you're using an older version of Play Store, you may have issues that have only been fixed in later versions. Read post 2 to understand, what was fixes.

    So I suggest to update your device to OS 10.3 and to downloaded the latest files from post 1.
    I'm already running on 10.3 and I've the latest version of google play, I meant that I've 360 security since my phone was running on 10.2 and didn't face any problem with it.

    Posted via CB10
    03-26-15 12:11 PM
  7. Mothannation's Avatar
    Should I delete or uninstall 360 security?

    Posted via CB10
    03-26-15 12:12 PM
  8. lemonch126's Avatar
    I tried to install an app via Play Store today and when it was supposed to bring up the App Installer, Play Store closed. No anti virus installed and running the latest versions of your apks with full permission..
    Sometimes when google play store stuffs up, I find it useful to clear your google play store data in the device monitor screen and open your google play store again (it will bring up the term and conditions box again where you have to click accept to continue) and things work normally again. Give it a try.

    Posted via CB10
    03-26-15 12:15 PM
  9. Sally Mack's Avatar
    Should I delete or uninstall 360 security?

    Posted via CB10
    At the very least try to change the settings to stop whatever it is doing. If that fails, uninstall and test again. If after uninstalling, and your problems with play store go away, at least you know the cause and can decide what to do.
    03-26-15 12:19 PM
  10. lemonch126's Avatar
    Should I delete or uninstall 360 security?

    Posted via CB10
    I think it s working for me. Maybe you should give it a try (remember to soft reset your device after removing the app though).

    I am using Task Manager to manage and kill android apps on my passport now, and Clean Master to clean caches. Work like a charm!

    Posted via CB10
    03-26-15 12:19 PM
  11. The Commander's Avatar
    hey

    Posted via CB10
    03-26-15 12:22 PM
  12. Cobalt232's Avatar
    Removed 360 and been trying to install like 10-20 apps now and I am so happy I don't see that message again. Will continue to test it out tmr for more validation.

    Uninstalling 360 security is working for me

    Posted via CB10
    Looks like removing 360 is the solution.
    03-26-15 12:42 PM
  13. Joker And His z10's Avatar
    How to do it ?

    Posted via CB10
    03-26-15 02:18 PM
  14. drfever's Avatar
    Cobalt...

    When updating the files as per page 1's instructions, is it recommended that the 3 files on the device be deleted first and then run a fresh install of the 3 page 1 files? (delete play store, BlackBerry Google ID and Google account - then run a fresh install of the 3 files? )

    Thank you

    PS: any way we might be able to get Google Play Services to work and enable mobile carrier billing?

    Posted from my Z30 on CB10
    03-26-15 02:40 PM
  15. Cobalt232's Avatar
    You can update Blackberry Google ID and Play Store. Google Login must be removed and reinstalled. If you want a clean install, just remove all 3 and reinstall. Carrier billing only seems to work with some carriers. A Malaysian poster reported that it worked for him. It doesn't work for me though.

    I'm using PayPal for buying apps.
    03-26-15 02:48 PM
  16. drfever's Avatar
    Thanks for the reply Cobalt.

    Posted from my Z30 on CB10
    03-26-15 03:14 PM
  17. tryfe's Avatar
    Does this happen with one specific app or with all apps? What is your device setup (OS version)?
    I only tried with the app, "Water your body". I'm running Z30STA100-5/10.3.2.281
    03-26-15 03:41 PM
  18. tryfe's Avatar
    Just tried again with Crossy Road and it installed fine. Maybe it was a rare instance.
    03-26-15 03:45 PM
  19. Cobalt232's Avatar
    Ok. Thanks for the feedback.
    03-26-15 04:19 PM
  20. Sally Mack's Avatar
    PS: any way we might be able to get Google Play Services to work and enable mobile carrier billing?

    Posted from my Z30 on CB10
    Regarding Google play services, check the first post for a link to a thread which may help with that.
    drfever likes this.
    03-26-15 04:45 PM
  21. Stephane Star's Avatar
    Hello

    I tried to activate my account with " Blackberry Google ID "
    but it doesn't work
    i can't register my account


    what should i do ? thank you
    03-26-15 05:39 PM
  22. jzajac's Avatar
    How to do it ?

    Posted via CB10

    "...put your back into it..."

    ~Ice Cube

    Sorry in advance, haha. Please read the simple instructions in post 1.
    anon(8908445) likes this.
    03-26-15 06:15 PM
  23. D.Vader's Avatar
    Android apps ask for permissions if they are installed. If not all permissions are granted, the app may not work correctly. If you accepted all permissions during installation and it still doesn't work, im out of options. I can't image what else could be the problem. Maybe some kind of virus scanner that blocks something or .... no idea.
    When I go to install I accept all permissions and it says unable to install app.
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20150323_000118.png

    Posted via CB10
    03-26-15 06:50 PM
  24. D.Vader's Avatar
    Did removing the virus scanner solve your problem? Would be good to know for future requests. Maybe the virus scanner catches the installation intent (I'm calling package manager with all required extras to invoke installation). Maybe there is an option in the virus scanner to allow installation of packages. This way you could continue using the scanner.
    I turned off Guardian and rebooted after.

    Posted via CB10
    03-26-15 06:51 PM
  25. lemonch126's Avatar
    Looks like removing 360 is the solution.
    Confirm that removing 360 did help for me. I have not experienced the problem since after.

    P.s. Blackberry Guardian is never on for me.

    Posted via CB10
    03-26-15 07:26 PM
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