1. I_just_derped_again's Avatar
    Software release is 10.3.2.2474
    08-16-17 08:16 AM
  2. I_just_derped_again's Avatar
    I checked the post about uninstall failure, my version isn't that one
    08-16-17 08:18 AM
  3. Cobalt232's Avatar
    Please verify if the app was uninstalled. I'm quite sure that it isn't.
    08-16-17 12:26 PM
  4. I_just_derped_again's Avatar
    these are the pictures pt1
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_192201.jpg
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_192214.jpg
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_192224.jpg
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_192252.jpg
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_192400.jpg
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_192440.jpg
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_192452.jpg
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_192509.jpg
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_192734.jpg
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_192857.jpg
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_192953.jpg
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_193037.jpg
    Last edited by I_just_derped_again; 08-17-17 at 09:18 AM.
    08-16-17 06:54 PM
  5. I_just_derped_again's Avatar
    my reply is gonna come in once the mods review it. i posted a lot of pictures, cuz this forum doesn't do video posting
    08-16-17 06:58 PM
  6. I_just_derped_again's Avatar
    here are the pictures pt2
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_193100.jpg
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_193121.jpg
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_193142.jpg
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_193209.jpg
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_193345.jpg
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_193437.jpg
    Google Play Store for BlackBerry 10 [OUTDATED]-img_20170816_193514.jpg
    see if there's anything suspicious in these 2 sets of pictures. i took them step by step, except for the last ones, because i angled the phone wrong.
    08-17-17 09:49 AM
  7. Cobalt232's Avatar
    Hmm why didn't you just take a screenshot by pressing the volume + and - at the same time :-)

    Anyway. The pictures are useless because you can't see if the app was removed from the Android runtime.

    Do the following:

    1. Go the the Mega file share and install the cobalt.network app
    2. Run the app, go to Android settings and then verify, if the app has been removed correctly
    08-17-17 10:56 AM
  8. I_just_derped_again's Avatar
    yup it's been removed properly, i don't see it anywhere in the apps section

    i didn't want to take screenshots because i didn't want to go through the whole process again when i could have just taken pictures of the video i already took. less work needed, more time available to do other stuff :-D
    08-17-17 12:05 PM
  9. Cobalt232's Avatar
    Here's the background info to that error message:

    Older versions of BlackBerry Google ID (before 2.8) saved a specific setting as a String. If you update the old version to 2.8, the setting can't be read and the error pops up. Did you install an older version before installing 2.8?
    08-18-17 01:15 PM
  10. I_just_derped_again's Avatar
    not sure, i first installed from this website. was that pre-2.8?
    08-18-17 04:23 PM
  11. I_just_derped_again's Avatar
    are you still investigating my case?
    08-20-17 01:26 PM
  12. cdnrower's Avatar
    Hi, have you experienced what many seem to be in the last couple of days where Google Play Store crashing when you go to install/update an app? Worked fine near end of July when I last used it but looks like it's crashing now. You have to keep relogging into Google Account which I had to reinstall to do. Then you get Google Play Store back but then it crashes again when you try to install/update.
    08-26-17 12:18 PM
  13. conite's Avatar
    Hi, have you experienced what many seem to be in the last couple of days where Google Play Store crashing when you go to install/update an app?
    Nope.
    08-26-17 12:24 PM
  14. cdnrower's Avatar
    Nope.
    Here's a thread I found searching today with other's experiencing the same. https://forums.crackberry.com/blackb...l#post13001431

    Any ideas what may be root cause would be helpful. Thanks.
    08-26-17 12:35 PM
  15. polytan02's Avatar
    Same issues here, it has been working fine for months on my passport and since a few days Google play is crashing as soon as I try to install an app or to update and existing one.

    If I get the APK from apkmirror (for example) I can still install the app so the issue comes from Google play.
    @cobalt, do you think there has been an update ? Could you support in making it working again please ? That would be awesome !

    Don't let our bb10 phones die

    Posted via CB10
    08-26-17 02:54 PM
  16. conite's Avatar
    Same issues here, it has been working fine for months on my passport and since a few days Google play is crashing as soon as I try to install an app or to update and existing one.

    If I get the APK from apkmirror (for example) I can still install the app so the issue comes from Google play.
    @cobalt, do you think there has been an update ? Could you support in making it working again please ? That would be awesome !

    Don't let our bb10 phones die

    Posted via CB10
    Maybe try using a Google account that is exclusive to your BB10 device.
    08-26-17 05:17 PM
  17. polytan02's Avatar
    I actually don't have my Google account on any other phone.

    Posted via CB10
    08-26-17 05:27 PM
  18. conite's Avatar
    I actually don't have my Google account on any other phone.

    Posted via CB10
    I'm stumped. I have it working on at least half a dozen different BB10 devices.
    08-26-17 05:46 PM
  19. hhewbvfnmmi's Avatar
    hhhhh
    08-28-17 10:28 AM
  20. BurningPlatform's Avatar
    I'm stumped. I have it working on at least half a dozen different BB10 devices.
    It stopped working on my Passport today, too. A few days ago I was still able to dowload and install apps but today it crashes as soon as I tap on the Install button.
    08-30-17 02:40 AM
  21. Cobalt232's Avatar
    There is a fixed version on Mega. Remove existing version and then install build2.
    08-30-17 03:12 AM
  22. polytan02's Avatar
    I confirm that it works for me.

    Thanks again @coalt

    Posted via CB10
    08-30-17 03:16 AM
  23. BurningPlatform's Avatar
    There is a fixed version on Mega. Remove existing version and then install build2.
    Lovely! Works perfectly fine, thank you!
    08-30-17 03:36 AM
  24. Zoninelixz's Avatar
    I already have installed google id, blackberry google id and play store but that app dont install i already downloaded it from like 4 different websites HELP!
    08-30-17 11:57 PM
  25. Mauri5io's Avatar
    There is a fixed version on Mega. Remove existing version and then install build2.
    May I ask why you did a build2 instead of updating to the latest or newer than the one we had??? or is easier to fix the existing one? many thanks.
    08-31-17 04:46 AM
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