When in holster and I receive a call, my 9700 will only ring once, even if the caller is still on the line. I am using the Normal profile, and the phone setting for Normal is set to Play sound = Always. I also checked the set ringtone alerts, and the Play sound = Always as well.
How many times does the phone vibrate? I have it vibrating twice and the song doesn't play as long as it would if I didn't have the vibrate on. Hope that helps.