Mine did the same thing. I left it plugged in overnight and never got any blinking leds - only solid red. Contacted Case-Mate immediately via email and got a reply the next day that it was bumped to technical support. After a few days with no reply I called and got a voice mail box. After a couple more days I saw the review in the crackberry blog and noted my disappointment with customer service. Got an email the next morning directly from someone at the company. Told them the rest of my story and they agreed it was defective. Told me to initiate return on their website. Did that Monday evening and still do not have any info on returning the defective unit. Contacted the guy there via email yesterday and today they sent me out a replacement. Hopefully I get one that works.