12-08-10 10:06 AM
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  1. dcrystal's Avatar
    I've been seeing a lot of sync issues out there for Desktop for Mac. Feel free to post yours in this thread. I find the contact picture sync to extremely frustrating. They are re-sized too small if you upload them from your mac. Anyone else having this issue?
    11-07-09 03:03 PM
  2. silentbutdeadly's Avatar
    I have a blackberry Curve 8330 and I'm trying to add music to it from Itunes by using the Desktop for mac. It syncs with my phone but after I disconnect my phone and the program, the music is not available on the phone. Can someone tell me the procedure of adding music from my mac to the bb? I must be doing something wrong? FYI: I'm new to bb : )
    Thanks so much!
    11-08-09 12:11 PM
  3. HMBgal's Avatar
    With the upgrade, I can't use Missing Sync anymore, and since my OS is 10.4.11, I guess I can't use the DM for Mac either. Kinda screwed. My laptop is my work one, so I'm not allowed to update the OS.
    11-08-09 12:12 PM
  4. 92GreenYJ's Avatar
    When I synched my Tour with DM I got a bunch of duplicate, old, and outdated contacts from my Macs Address Book (which I haven't even looked at or used in years! practically forgot I ever even had anything in it) on my Tour. Now my Tour won't let me edit or delete them from the phone. Whenever I try to Delete them the contact just stays there. When I try to edit them at all when I go to hit save I get a message that says "contact updated externally. Changes will be lost and the viewer closed." So basically I can't get rid of them
    11-08-09 01:24 PM
  5. Statman's Avatar
    When I synched my Tour with DM I got a bunch of duplicate, old, and outdated contacts from my Macs Address Book (which I haven't even looked at or used in years! practically forgot I ever even had anything in it) on my Tour. Now my Tour won't let me edit or delete them from the phone. Whenever I try to Delete them the contact just stays there. When I try to edit them at all when I go to hit save I get a message that says "contact updated externally. Changes will be lost and the viewer closed." So basically I can't get rid of them
    Just restore from your backup previous to your sync...you did OF COURSE do a backup before the sync....right?
    11-08-09 03:07 PM
  6. tech_head's Avatar
    For my Storm it just doesn't work.
    Hangs while trying to sync contacts.
    11-08-09 08:35 PM
  7. montecarloss919's Avatar
    having problems with my curve
    11-08-09 09:21 PM
  8. 92GreenYJ's Avatar
    Just restore from your backup previous to your sync...you did OF COURSE do a backup before the sync....right?
    This is my first Berry. But yes I did do that. good idea. I'll have to try that
    11-09-09 03:27 AM
  9. montecarloss919's Avatar
    tried doing restore from backup...just kept hanging up and would only get through halfway and stop
    11-09-09 07:41 AM
  10. jamigraham's Avatar
    Every time I sync it all my contacts are synced. Okay not sure now to put it but now that synced it 11 times I now have 11 copies of that contact AND strangely I lose numbers or contacts on my phone while they're still in entourage! Fortunately I know my dads number because his name was there without any numbers. Its so screwy. New to Mac and the storms my first BB.

    Posted from my CrackBerry at wapforums.crackberry.com
    11-09-09 02:58 PM
  11. tech_head's Avatar
    11-09-09 03:05 PM
  12. dcrystal's Avatar
    When I synched my Tour with DM I got a bunch of duplicate, old, and outdated contacts from my Macs Address Book (which I haven't even looked at or used in years! practically forgot I ever even had anything in it) on my Tour. Now my Tour won't let me edit or delete them from the phone. Whenever I try to Delete them the contact just stays there. When I try to edit them at all when I go to hit save I get a message that says "contact updated externally. Changes will be lost and the viewer closed." So basically I can't get rid of them
    Once you do the restore to your old contact list, be sure to erase all the contacts in your address book before trying another sync. I had this issue as well. Address book will not repeat a contact if the info before hand is the exact same as the one on your phone. If you do have important contacts on your address book that aren't on your BB, then only erase the others.

    Hopefully that helps
    11-09-09 07:32 PM
  13. dcrystal's Avatar
    Every time I sync it all my contacts are synced. Okay not sure now to put it but now that synced it 11 times I now have 11 copies of that contact AND strangely I lose numbers or contacts on my phone while they're still in entourage! Fortunately I know my dads number because his name was there without any numbers. Its so screwy. New to Mac and the storms my first BB.

    Posted from my CrackBerry at wapforums.crackberry.com
    Do you have the latest version of DM for Mac? Also make sure the merge settings are set up. Personally, I don't like the limited option DM for Mac gives you.
    11-09-09 07:33 PM
  14. delbai's Avatar
    Hi there,

    Looking for some help please.

    Every time i try to update the handset via DM for mac, the new version, i get this error message ... blackberry desktop manager failed to update your device...

    Any ideas or help would be much appreciated !

    Thanks ...
    11-10-09 07:05 AM
  15. 92GreenYJ's Avatar
    Do you have the latest version of DM for Mac? Also make sure the merge settings are set up. Personally, I don't like the limited option DM for Mac gives you.
    I gotta agree there. I installed the desktop manager disc that came with my phone on my PC at work so I could synch all my contacts and such with Outlook there. (Main reason I even got a Blackberry was for work stuff) and the PC version is way better. Tons more options and customization. You can tell the PC DM who wins in a conflict, set it to synch one way or the other or combined synch like on the Mac, etc. Maybe I'll try and use the PC DM to clear up my contact issue then just use my Mac for back ups and just not synch it at home
    11-10-09 12:52 PM
  16. IAmAmirHasan's Avatar
    I'm having an issue using DM for Mac. When I try and restore my new blackberry from a backup of my previous one, it gets to the "restoring mms messages" freezes then fails to continue restoring. Anybody know how to resolve this?
    11-11-09 02:35 PM
  17. jus10barbour's Avatar
    I'm having an issue using DM for Mac. When I try and restore my new blackberry from a backup of my previous one, it gets to the "restoring mms messages" freezes then fails to continue restoring. Anybody know how to resolve this?
    I had a similar problem, but I just waited through it, turned out that it wasnt frozen, rather i had a $hit load of mms messages and it just took forever to restore them.. i have now learned to rid of the mms msgs (or most of them) before backing up
    11-12-09 02:04 AM
  18. beccariggins's Avatar
    I have an 8830 running v4.5.0.138 software which I just updated today, the same day I began using desktop manager for mac. Contacts, tasks, and notes seem to sync just fine, but I am having massive problems with syncing iCal to the Blackberry. Regardless of what configuration I choose (sync everything, sync future events only, replace all items on this blackberry), I get 70-80% of the way through the sync before it hangs, and the desktop software stops responding. If I Force Quit, though, 8 times out of 10 the newly added appointments that I inserted as a test actually did sync (although the alarms do not). Any ideas on what is going on? Any help would be much appreciated, thanks!
    Last edited by beccariggins; 11-12-09 at 07:36 PM.
    11-12-09 07:34 PM
  19. Statman's Avatar
    Regardless of what configuration I choose (sync everything, sync future events only, replace all items on this blackberry), I get 70-80% of the way through the sync before it hangs, and the desktop software stops responding. If I Force Quit, though, 8 times out of 10 the newly added appointments that I inserted as a test actually did sync (although the alarms do not). Any ideas on what is going on? Any help would be much appreciated, thanks!
    What mac OS? Do you have multiple calendars in iCal? Any subscribed? How many CICAL on your device...probably some conflict...
    11-12-09 08:49 PM
  20. beccariggins's Avatar
    What mac OS? Do you have multiple calendars in iCal? Any subscribed? How many CICAL on your device...probably some conflict...
    My Mac OS is 10.5.8. When I first attempted the sync I had two iCal calendars plus my Google Calendar, but I wiped all of those and am now down to a single iCal calendar (which still gives me the same issues). I confess I'm ignorant as to how many CICAL(?) I have on my device.
    11-13-09 08:04 AM
  21. Statman's Avatar
    My Mac OS is 10.5.8. When I first attempted the sync I had two iCal calendars plus my Google Calendar, but I wiped all of those and am now down to a single iCal calendar (which still gives me the same issues). I confess I'm ignorant as to how many CICAL(?) I have on my device.
    Well then it may be syncing to a calendar on your device and you don't know it. What do you see options>advanced options>default services? make sure the default CICAL matches the email you use on your mac.
    11-13-09 08:48 AM
  22. dgreening's Avatar
    I am wanting the option to 1 way sync from my blackberry to my mac. The options are there for the PC version but not the mac version.
    11-13-09 12:52 PM
  23. Statman's Avatar
    I am wanting the option to 1 way sync from my blackberry to my mac. The options are there for the PC version but not the mac version.
    I guess I don't understand the issue...use the merge and if the only new items are on your BB, then they should be added to your mac...now I'm not saying that folks don't have issues, but technically there is no need for the function you describe.
    11-13-09 01:15 PM
  24. beccariggins's Avatar
    Well then it may be syncing to a calendar on your device and you don't know it. What do you see options>advanced options>default services? make sure the default CICAL matches the email you use on your mac.
    Ah-HAH! It doesn't match - the default CICAL is my @vzw.blackberry.net email address, which I never use. I can't seem to manually change this on my device to the correct address, though. I'm guessing this is something I need to do through desktop manager when I am next syncing... Thanks for the help so far!
    11-13-09 08:12 PM
  25. beccariggins's Avatar
    Ah-HAH! It doesn't match - the default CICAL is my @vzw.blackberry.net email address, which I never use. I can't seem to manually change this on my device to the correct address, though. I'm guessing this is something I need to do through desktop manager when I am next syncing... Thanks for the help so far!

    Well, I decided to dig around in various settings anyway and deleted the never-used vzw account altogether. All CICAL entries are now gone and on my device the proper calendar entries remain. I'll have to wait until work on Monday to see if iCal sync now works on my Mac, but I have hope...
    11-13-09 08:52 PM
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