1. sealvl's Avatar
    Hey...quick question with a problem.

    When I try and sync my curve to my mac, I get a warning saying:

    "An unexpected error has occurred. Bad default category length"

    This results in no sync with my contacts.

    Anybody familiar with this problem?

    thanks
    03-30-08 05:32 PM
  2. cuban_dudeca's Avatar
    have you been able to sync before? try to reinstall pocket mac. I have not heard of such error. But re-installing should fix it.
    04-05-08 01:06 PM
  3. sw33t's Avatar
    Reinstalling does not help.
    04-11-08 03:12 PM
  4. WFLDEng636's Avatar
    Reset your sync log for PM
    04-12-08 03:35 PM
  5. jeffreyw's Avatar
    I am having the same problem. Ready to buy a damn iphone. How do you reset the log?! thanks...
    04-14-08 11:29 PM
  6. WFLDEng636's Avatar
    There are three scripts provided by PM. To get to them go to
    Library > Application Support > PocketMacSyncManager > Additional Tools.
    There you will find DataPurgeUI, EntourageRebuild and SyncClean.

    Here is what I would do if this was my BB.
    1. Backup address book and iCal
    2. Launch DataPurgeUI and wipe the address book and calendar data off the BB. This utility just wipes the BB, not the Mac. But this is why you backup
    3. Launch SyncClean and wipe the PocketMac files and the SyncServices file. What this does is makes PM think this is the first sync.
    4. Repair permissions on the Mac
    5. Re-boot the Mac
    6. Launch PM and set address book and iCal to sync one way from the mac to the BB using the advanced tab
    7. Sync
    8. Once the sync is completed, you may set address book and iCal to two way sync.
    04-16-08 09:04 AM
  7. WelshSage's Avatar
    Hey...quick question with a problem.

    When I try and sync my curve to my mac, I get a warning saying:

    "An unexpected error has occurred. Bad default category length"

    This results in no sync with my contacts.

    Anybody familiar with this problem?

    thanks
    Is the "No Category" item checked in advanced preferences? If it is not, it needs to be. This is explained in the PDF manual on the disk image that PM comes on. If you are still having problems, file a ticket at "pocketmacsupport" dot com. They are very prompt and helpful. They WILL get your problem fixed.
    04-16-08 04:54 PM
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