1. s_korber@hotmail.com's Avatar
    Hey Guys,

    I am on a Macbook Pro 8,2 running OS X 10.8.3 and every time I try to install Blackberry Link I keep getting the same message, "The Installation Failed, the installer encountered errors, please try again". I have restarted, redownloaded (from bb site and the drive on the bb 10 device). Anybody have a clue what I can do to fix this?

    This is from the installer log:
    May 9 19:43:56 Steves-WiFi.local installd[463]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “BlackBerry Desktop Software.pkg”." UserInfo=0x7fcb6e90ab90 {NSFilePath=./preinstall, NSURL=file://localhost/Volumes/BlackBerry%20Link/Install%20BlackBerry%20Link.app/Contents/Resources/BlackBerry%20Desktop%20Software.pkg#blackberryfram eworks.pkg, PKInstallPackageIdentifier=com.rim.drivers.BlackBe rryFrameworks.pkg, NSLocalizedDescription=An error occurred while running scripts from the package “BlackBerry Desktop Software.pkg”.} {
    NSFilePath = "./preinstall";
    NSLocalizedDescription = "An error occurred while running scripts from the package \U201cBlackBerry Desktop Software.pkg\U201d.";
    NSURL = "file://localhost/Volumes/BlackBerry%20Link/Install%20BlackBerry%20Link.app/Contents/Resources/BlackBerry%20Desktop%20Software.pkg#blackberryfram eworks.pkg";
    PKInstallPackageIdentifier = "com.rim.drivers.BlackBerryFrameworks.pkg";
    }


    Thanks in advance
    Steve
    Attached Thumbnails Macbook Pro Blackberry Link Installation Fail-screen-shot-2013-05-09-7.27.46-pm.png  
    05-09-13 07:41 PM
  2. Supa_Fly1's Avatar
    System Preferences, Security & Privacy, you've enabled install from "anywhere" right?
    ^ I figured you have but since you didn't state it just wondering. Also you're installing using an Admin account or regular user?
    05-20-13 06:59 PM
  3. fazalka's Avatar
    same problem for me......please help me sir
    07-17-14 01:05 AM

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