1. amg223's Avatar
    so i just recently got a bold 9700, i wanted to sync it with somethings on my mac. i had a blackberry a few months ago so i already had the desktop manager software on my mac. i went to the blackberry website and updated it and then plugged in my bold but my computer doesnt even recognize that my phone is plugged into it, and my desktop manager still shows the last phone i used to sync to it?? help ive tried everything i dont know what to do!!! help please!!
    04-07-10 10:15 AM
  2. Totalimmortal363's Avatar
    Is your phone charging when its plugged in at least?
    04-07-10 10:16 AM
  3. amg223's Avatar
    yes it charges
    04-07-10 10:16 AM
  4. ak110707's Avatar
    make sure your booting your mac using the x86 kernal rather then the x86-64 kernal. ***HOLD DOWN the '3' Key and the '2' key when booting.***
    04-07-10 11:01 AM
  5. amg223's Avatar
    still nothing, i dont know what to do!!
    04-07-10 11:26 AM
  6. Fiasco's Avatar
    From the menubar at the top of DM for mac, click on Device, then choose "Forget Device" to get rid of the old device info.
    04-07-10 07:47 PM
  7. bndiaye's Avatar
    I have the same problem! iS THERE ANY SOLUTIONS?
    04-12-10 05:24 AM