1. Veritas89's Avatar
    The title pretty much says it all. I have been trying to update to .328 all day long and it hasn't worked using DM for MAC or DM for PC. Can anyone shed some light on this for me? I've searched and haven't really found many solutions.
    10-26-09 02:35 PM
  2. z06mike's Avatar
    You have a PC in front of you? or just a Mac?
    10-26-09 02:37 PM
  3. Veritas89's Avatar
    You have a PC in front of you? or just a Mac?
    I am using a Mac, and running windows XP in virtual machine.
    10-26-09 02:38 PM
  4. z06mike's Avatar
    Aha, so can you get the loader up through XP?
    10-26-09 02:41 PM
  5. Veritas89's Avatar
    Aha, so can you get the loader up through XP?
    Yeah I was using DM on XP and it was going smoothly and I went to class, came back and there was just a message saying "there has been a fatal error"
    10-26-09 02:44 PM
  6. Dubprincess's Avatar
    I just tried for a second time...fatal error here too. It was almost through it, I just came to check back on it and I was excited it was so close to being finished downloading...ugh.
    10-26-09 02:50 PM
  7. z06mike's Avatar
    Download the file and install it through the apploader not through DM.

    Check out my guide on how to install through windows.
    10-26-09 03:01 PM
  8. Veritas89's Avatar
    Download the file and install it through the apploader not through DM.

    Check out my guide on how to install through windows.
    Sorry for being a noob but whats apploader?
    10-26-09 03:20 PM
  9. z06mike's Avatar
    Can you install an .exe file on your computer using that XP you have?
    10-26-09 03:48 PM
  10. Veritas89's Avatar
    Can you install an .exe file on your computer using that XP you have?
    Yeah I can. I realize you mean the application loader haha I thought you were saying use a different program called apploader...its been a long day. Well I'm trying to just install normally now on DM running on XP. 278 files down, I'll let ya know what happens.
    10-26-09 03:51 PM
  11. z06mike's Avatar
    Alright, if that doesn't work you can download the exe and run it through the loader.
    Let me know.
    10-26-09 03:53 PM
  12. greyhd's Avatar
    Open DM first, then connect your BB to it and let DM read and check for updates. After it checks for updates you should get the 5.0 OS notification and you should be able to download it. I was having the same issues as you with getting fatal errors on my pc, but once I opened up DM first and then hooked up the BB to my PC I was able to do it. Good luck.
    10-26-09 03:57 PM
  13. Veritas89's Avatar
    Open DM first, then connect your BB to it and let DM read and check for updates. After it checks for updates you should get the 5.0 OS notification and you should be able to download it. I was having the same issues as you with getting fatal errors on my pc, but once I opened up DM first and then hooked up the BB to my PC I was able to do it. Good luck.

    Thanks for the reply, this is what I actually happened to do on this try and its almost down downloading all the modules. Few more to go, we'll see if it works.
    10-26-09 04:02 PM
  14. Veritas89's Avatar
    Finished downloading all of the modules and came up with the error "A fatal error has occurred while updating your device's software. Please try again." Awesome. Any thoughts?
    10-26-09 04:08 PM
  15. staggassi's Avatar
    The same thing was happening to me. Here is what I had to do...

    go to this website...

    BlackBerry - Storm Updates – BlackBerry Storm Software Upgrade

    Click "check for updates"

    It will open up the application loader (if you need updated software it will prompt you to download it, DO IT)

    After the application loader software has been updated OR if none was needed...plug in your BB to the USB and go from there

    Hope this helps
    10-26-09 04:16 PM
  16. Sefiroh's Avatar
    did all i could. ran out of patience. call VZW, OP. i will be getting my new storm tomorrow. overnighted and everything.
    10-26-09 04:22 PM
  17. Veritas89's Avatar
    The same thing was happening to me. Here is what I had to do...

    go to this website...

    BlackBerry - Storm Updates – BlackBerry Storm Software Upgrade

    Click "check for updates"

    It will open up the application loader (if you need updated software it will prompt you to download it, DO IT)

    After the application loader software has been updated OR if none was needed...plug in your BB to the USB and go from there

    Hope this helps

    Thank you I'll try this now. If that doesn't work VZW is getting a call I'm thinking.
    10-26-09 04:36 PM
  18. staggassi's Avatar
    Thank you I'll try this now. If that doesn't work VZW is getting a call I'm thinking.
    Let me know what happens
    10-26-09 04:53 PM
  19. Veritas89's Avatar
    Let me know what happens
    After about half an hour its still downloading the application loader update.(total unkown) Awesome. **** this
    10-26-09 04:57 PM
  20. Veritas89's Avatar
    Now the application loader upgrade failed. Wow
    10-26-09 05:08 PM
  21. staggassi's Avatar
    Now the application loader upgrade failed. Wow
    really? wow it took awhile for the application loader to update...but it went through fine for me. Try closing down everything on your computer except for that update and see what happens...
    10-26-09 05:15 PM
LINK TO POST COPIED TO CLIPBOARD