1. aaquib's Avatar
    Just got my BB Bold today and plugged it into my computer. Now, it shows up in Finder as a USB stick or storage drive, but DM just won't recognize it. I've restarted the phone, the DM app, nothing works.
    10-15-09 05:04 PM
  2. Statman's Avatar
    Do you have or have you ever had any other sync software on your mac?
    You must remove ALL of it. And then clear all of your system cache (with onyx)

    Then, Trash the folder:

    user>Library>Application Support>BlackBerryDesktop

    try again.
    10-15-09 06:27 PM
  3. aaquib's Avatar
    Tried both, unfortunately still no luck.
    10-16-09 03:54 PM
  4. Statman's Avatar
    Is the option "forget phone" available under Device?
    10-16-09 04:37 PM
  5. NUBERRY's Avatar
    I have the same problem. When I initially installed the DM for MAC, it worked great. It worked a couple of times since, and now it doesn't recognized the BB. I have tried everything and the DM will not recognize it now. What gives?
    10-16-09 06:17 PM
  6. aaquib's Avatar
    Is the option "forget phone" available under Device?
    Nope, it's grayed out and I can't click it.
    10-16-09 06:55 PM