1. simpleberry's Avatar
    I may have missed this on the forum, but I am not able to backup my 8120 on the Blackberry Desktop Manager for Mac. I only just got around to install version 2.0.0.65. My phone software is up to date. Any insight would be greatly appreciated. This is the error message I am getting:

    The backup failed due to an unexpected error.
    Try backing up your data again. If the issue continues, please contact RIM technical support.

    Thank you!
    01-22-11 07:31 PM
  2. Fubaz's Avatar
    Have you email rim?
    Tried a PC?
    Are you able to run windows in a virtual environment and try normal dm?
    01-22-11 07:32 PM
  3. simpleberry's Avatar
    Have you email rim?
    Tried a PC?
    Are you able to run windows in a virtual environment and try normal dm?

    I have emailed RIM, but I don't expect to hear from them anytime tonight, unfortunately.

    I have not tried a PC as of yet - do not have access tonight but I should tomorrow afternoon. In the meantime, I just dragged and dropped my BB file onto my desktop until I can get something done.

    It's not worth me adding Windows to my Mac, I am not in need of it enough to justify the space.

    Now, let's see if RIM has any advice!
    01-22-11 08:35 PM
  4. simpleberry's Avatar
    I got this figured out. For some reason, the reinstalls were not clean. I ended up using Appdelete and now it's backing up my BB - however, it now won't sync my calendar (syncs contacts fine). Ugh.
    01-23-11 08:56 PM
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