1. Napster16's Avatar
    Just posting this since I'm not sure if anyone else had a thread about it:-

    So, it's not as easy as windows Blackberry Desktop manager where you just go into the Help menu etc and it's there. With Mac OSx, it involves the usage of the Terminal application.

    The steps are as follows:-
    1) Connect your Blackberry to the Mac via USB
    ** If the Blackberry Desktop Manager Software is open, close it
    2) Go to Applications > Utilities > Terminal and open the Terminal application
    You can also search 'Terminal' using Spotlight
    3) Type cd /Applications/BlackBerry\ Desktop\ Software.app/Contents/MacOS/
    Then hit 'ENTER'
    4) Then type ./bbdm resettofactory
    and hit 'ENTER'

    Congrats! Your Blackberry device has now been reset to factory settings
    ** If you have a password on the device, in step 4, you would type './bbdm -password 12345 resettofactory' (where '12345' represents your device password)

    Hope this helps and I was able to be of assistance to some one in need
    Dave Liao likes this.
    05-23-12 09:02 PM
  2. pkcable's Avatar
    Just posting this since I'm not sure if anyone else had a thread about it:-

    So, it's not as easy as windows Blackberry Desktop manager where you just go into the Help menu etc and it's there. With Mac OSx, it involves the usage of the Terminal application.

    The steps are as follows:-
    1) Connect your Blackberry to the Mac via USB
    ** If the Blackberry Desktop Manager Software is open, close it
    2) Go to Applications > Utilities > Terminal and open the Terminal application
    You can also search 'Terminal' using Spotlight
    3) Type cd /Applications/BlackBerry\ Desktop\ Software.app/Contents/MacOS/
    Then hit 'ENTER'
    4) Then type ./bbdm resettofactory
    and hit 'ENTER'

    Congrats! Your Blackberry device has now been reset to factory settings
    ** If you have a password on the device, in step 4, you would type './bbdm -password 12345 resettofactory' (where '12345' represents your device password)

    Hope this helps and I was able to be of assistance to some one in need

    The OP provided his own answer!
  3. ridesno159's Avatar
    This is helpful if you need to use a computer, but BlackBerry phones have always had a way to reset/wipe to factory settings right within the options.

    Options> Security> Security Wipe. Those are instructions for OS7, but all previous BlackBerry phones are about the same.
    05-23-12 09:09 PM
  4. jwillits's Avatar
    There is a big difference between a Reset To Factory and a Security Wipe. Reset To Factory erases a lot more information. A Security Wipe is a simple deletion of user data. Reset to Factory erases IT Policies etc, whereas a Security Wipe does not.
    BlackberryPig and Dave Liao like this.
    03-19-13 06:14 PM
  5. Chris Hote's Avatar
    Hi,
    I reset my blackberry (old BB Curve 8900) from the Mac (./bbdm resettofactory) command however when I plug back in the battery to restart my phone I keep having a white screen after the phone restarted.
    While my phone restarted I could see that many apps where still installed on my phone.
    Why is that? How is it possible to get rid of the white screen?

    $ ./bbdm resettofactory
    RIM Wireless Handheld Tool
    Copyright 2009 Research In Motion Limited
    $ ./bbdm dump ~/abc
    RIM Wireless Handheld Tool
    Copyright 2009 Research In Motion Limited
    Cannot perform FS dump without device GUID
    06-19-14 04:05 PM
  6. pkcable's Avatar
    Just posting this since I'm not sure if anyone else had a thread about it:-

    So, it's not as easy as windows Blackberry Desktop manager where you just go into the Help menu etc and it's there. With Mac OSx, it involves the usage of the Terminal application.

    The steps are as follows:-
    1) Connect your Blackberry to the Mac via USB
    ** If the Blackberry Desktop Manager Software is open, close it
    2) Go to Applications > Utilities > Terminal and open the Terminal application
    You can also search 'Terminal' using Spotlight
    3) Type cd /Applications/BlackBerry\ Desktop\ Software.app/Contents/MacOS/
    Then hit 'ENTER'
    4) Then type ./bbdm resettofactory
    and hit 'ENTER'

    Congrats! Your Blackberry device has now been reset to factory settings
    ** If you have a password on the device, in step 4, you would type './bbdm -password 12345 resettofactory' (where '12345' represents your device password)

    Hope this helps and I was able to be of assistance to some one in need

    The OP provided his own answer!
    09-29-14 10:02 AM

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