[uga6041]

help! I have a company provided bb. I am receiving work and personal emails. I have an icon for personal email, but not one for work email. I can only see it in the message log that shows everything. I have gone into messages, general options, and selected to seperate email and messages, but I can't find a work email icon

[pltaylor]

If you have set it to separate, hit menu>show all. You will then see the work one. Highlite it menu>unhide it.

[uga6041]

I see an sms icon, but not a 2nd email icon. I even powered off, removed the sim, and powered back on

[pltaylor]

You should have one icon for each email account you have set up.

[resq330]

Go under email settings on the home page to be sure you really have 2 email accounts.

[uga6041]

i'm getting work emails to one email address in my message log and personal emails to a diff address that is going to an email icon. That being the case, how could I have only one email account?

[pltaylor]

Your BES email will go to the message folder. You have a separate on for the other email right?

[resq330]

And you said you made sure there were no icons hidden?

[uga6041]

my business email is going to the msg icon along with call log, sms, and personal email. I have an email icon and personal email goes there. Checked again for a hidden icon. I have a new sms icon, but nothing else has changed

[pltaylor]

Hit the green call button>menu>options>call logging, set to none. That will keep the calls out.

[uga6041]

don't care about the calls. I need an icon with work email only

[pltaylor]

I'm not sure why you don't have an icon for it. Have you're BES administrator send your service books or refresh your connection. In options>advanced>servicebooks you will see two service books for each email account. If not you may need to be taken off and readded to the server.