Why Can't I early upgrade and others can?
- Really, it kind of ticks me off....
I am a good and loyal customer...been with VZW since 2001, pay my bill on time, upgrade my phone regularly (NE2).
So what gives? A whole bunch of people get early upgrade offers for Storm 2 or Droid...some of them only a few months in to their contract( mine is from early February).
VZW says the qualifications for this promotion are vague ( I fit the vagueness part) and they are secret (I don't fit the secret part)...some get it some don't.
Well I don't like it... it makes me feel like a second class customer. I am not part of their target...I have two lines and pay over $120 a month...it kind of ticks me off. If I knew the qualifications and did not qualify it would be fine, but for them to be secret...well it basically feels like VZW is saying they don't care about me, I am not important enough to them, they don't like me as a customer THAT much...they like these other guys better. LAME.11-19-09 03:56 PMLike 0 - I'm a Jan 09 storm Cust & never taken mine back like others have for sucky battery or the mAin reason can't login to tradeking.com cause popuP keybrd for passwrd will not load on storm os!!! Even my 2006 treo would login (wdos mble) & hold charge for days.. If there's chance I can upgrade early vzw better let me or i'll start exchanging every day!!!!! I Pay for ins too I haven't used.
Last edited by stormwrec09; 11-19-09 at 04:37 PM.
11-19-09 04:33 PMLike 0 -
-
-
- I understand how you feel. I don't know why reps in here publicly ridicule customers. He's not asking for anything free. Back off. You make us look bad.
Posted from my CrackBerry at wapforums.crackberry.com11-19-09 05:56 PMLike 0 -
Yes, there are a lot of good reps - its just that the liars, the saps & the louts make more noise and are morr visible.
Just little things to think about when you realize that there are 310,000,000 people in this country - but VZW only has 87,000,000 lines. Nearly 3 of 4 do not have VZW. Much of it is because of the arrogance along the lines if those shown above.
Posted from my CrackBerry at wapforums.crackberry.com11-19-09 06:57 PMLike 0 - 11-19-09 07:12 PMLike 0
- He's whining that he didn't get a special offer, what does he expect.
Posted from my CrackBerry at wapforums.crackberry.com11-19-09 07:15 PMLike 0 -
Posted from my CrackBerry at wapforums.crackberry.com11-19-09 07:26 PMLike 0 - He's not whining. He's questioning the standards as to which customers get these targeted programs. I agree, I wish we knew how people got targeted just like we know how to become a vip. If a customer calls you and asks you why he didn't get picked for the promotion but his neighbor did are you going to say, "stop whining"
Posted from my CrackBerry at wapforums.crackberry.com
Briefly regarding reps, there are some very helpful ones on here: Weekend bum being a perfect example. Others, on the other hand, seem to be taking out their frustrations from work on people on CB. Just my opinion.11-19-09 07:35 PMLike 0 - The problem I have with this type of whining is that with all the ills of the world, not being selected for a sale means absolutely NOTHING. If that's your biggest problem, you should consider yourself a very lucky person indeed.
Posted from my CrackBerry at wapforums.crackberry.com
Even so, posting on a forum dedicated to phones especially as often as you do means phones are important to you. If I had to actually wait 20 months for an upgrade but my neighbor got picked for some "targeted price" I'd question it too.
Posted from my CrackBerry at wapforums.crackberry.comLast edited by Weekendbum; 11-19-09 at 08:00 PM.
11-19-09 07:56 PMLike 0 - How customers feel valued is definitely a very important factor on if you're company will stay in business or not.
Even so, posting on a forum dedicated to phones especially as often as you do means phones are important to you. If I had to actually wait 20 months for an upgrade but my neighbor got picked for some "targeted price" I'd question it too.
Posted from my CrackBerry at wapforums.crackberry.com
BTW, phones are of interest to me, but they're not exactly at the height of importance.11-19-09 08:00 PMLike 0 - Really, it kind of ticks me off....
I am a good and loyal customer...been with VZW since 2001, pay my bill on time, upgrade my phone regularly (NE2).
So what gives? A whole bunch of people get early upgrade offers for Storm 2 or Droid...some of them only a few months in to their contract( mine is from early February).
I did. They just gave me the phone at the discounted price.
Did a quick look on my account to see that it was current.
Phone will be in my hands tomorrow.
Call - 800-437-613211-19-09 08:39 PMLike 0 - Paying over $120/month, and.......
$120 a month for two phones with one as a BB.
That means the plan is at most $80 (30 for BB data and 10 for the additional phone). Also subtract taxes and such.....
Anyway11-20-09 12:45 AMLike 0 - But I thought their rules where pretty well set in stone. New every 2, available for early upgrade 10 months in with a bit higher pricing etc? I think sometimes people get upgrades because some reps don't really know the rules, they are new and mess up, or store managers let it go to keep business, appease loyal local customers etc. Sometime life isn't fair, sometimes someone else lucks out, sometimes you do. It's really just luck, I don't think they are cutting you out of the good deals because you don't know the secret password......remember Verizon is a business out to make money, not be a charity as crappy as that sounds. :/11-20-09 01:41 AMLike 0
- I was upset when my friend got his flyer and i didn't especially since i pay around 400 dollars a month and my storm has been returned over 10 because they keep on sending me garbage. but in the end you cant get mad they. you have to see it from there point of view if they did that for all there customer they would just lose money11-20-09 07:09 AMLike 0
-
Yeah, I do actually have two blackberry's on the account...I get an employee discount because of my company's relationship with Verizon and I am still on an old plan I have been renewing since 2001 that they don't offer anymore....400 shared minutes and that's actually enough for us. I actually asked them if I upgraded my plan if I would then be eligible and the rep said that my plan did not matter.
You can call my post whining if you want....maybe it is, I don't care. I am simply saying that offering one customer a deal and not another makes the other feel like I am less valued as a customer. That's just the way it is....I would not feel that way if I knew why the other guy was eligible and I am not.Last edited by blaisedinsd; 11-20-09 at 11:51 AM.
11-20-09 11:44 AMLike 0 - Sometimes don't they base early upgrades on the amount of phones on the plan, the plan etc? I know there has got to be more criteria than someone just wanting to give out a better deal? I know at one time they had an offer going that only people that had account for more than x amount of dollars per month where illegible for, just something to think about.11-20-09 12:11 PMLike 0
-
- Sometimes don't they base early upgrades on the amount of phones on the plan, the plan etc? I know there has got to be more criteria than someone just wanting to give out a better deal? I know at one time they had an offer going that only people that had account for more than x amount of dollars per month where illegible for, just something to think about.
Or the offer may have been triggered by something else - one might have VVM, while the other does not. One may have VZNav, while the other doesn't. Hard to tell.
Posted from my CrackBerry at wapforums.crackberry.com11-20-09 03:39 PMLike 0
- Forum
- BlackBerry Carrier Discussion
- General Carrier Discussion
Why Can't I early upgrade and others can?
« 4 days in a row now... 100% calls dropped at home
|
is it true that online, CSR, and stores are different? »
LINK TO POST COPIED TO CLIPBOARD