Originally Posted by
danesy OK, I just had this situation. The OP didn't mention if the phone had problems or not, but I did get a free upgrade to the Storm 2 without being due.
Since getting the S1 I have had to exchange it 5 times. Twice for screen issues, and 3 times for the "uncaught exception" error that caused major problems, once it was removing the SMS/Text icon and another was the caller ID not functioning properly. After I got the 5th one and it started malfunctioning again I contacted customer service. They told me I had to go to a Verizon store and it was at the manager's discretion. I nicely explained what had happened, they researched the account, then had me contact customer service. This was only because the manager needed a tech to note the account that the issue couldn't be resolved by them. Once that was done, they replaced my device with the S2.
It's the reason I stay with Verizon. Their customer service is the best I've had. With all the problems I had with the first Storm, they never gave me any problems, always replaced the device with no questions asked. So in summary, if you're looking for a FREE upgrade the only way that's going to happen is if you have a history of having to replace the device for malfunctioning.