vodafone free update from storm 1 to storm 2
hello,
ok many of those storm 1 users know what problems we have with vodafone sorting the bugs in the 9500 so this is how iv got mine updated free of charge to a 9520 (aka storm 2). My contract has not changed or been extended.
Im currently paying �25 excluding vat on a small business plan which i receave 500 mins, unlimited texts, unlimited landline calls, unlimited internet and unlimited blackberry webmail.
basiclly, its a pain in the arse to get them to exchange it free of charge but i managed heres a basic outline.
1st)
Send e-mails requestioning eather version 5 of the operating system, a replacment handset or cancelation of contract without fee's due.
remember to:
remind them that it is there legal duty to fix your problems.
let them know that you are already on the lastest 4.x software
that these problems are not hardware related but software
2ed)
They will try and get you to exchange it for another storm 1, remind them that this will not solve the issues due to it being a software problem.
3rd)
go into the store and ask to speak to a manager, they will refuse to exchange it for the 9520 but it will be logged that you have tryed.
4th)
call 191 and ask to speak to a superviser, they will ask what your problem is and try and resolve it with you, explain that you are going to take them to court if they do not resolved your problems. make sure you explain that if they exchange it for another storm 1 you will have the same problems. also remind them that yes it was a free gift however it was used to entice you into signing the contract and is there for covered by the sale of goods act and they have to provide you with a fault free handset. eather by repairing your handset (Which they cant do due to it being software related and them not having os 5 yet) or providing you with an alternative handset of the same or better spec (only the storm 2 has the same size screen so thats the only one that will be sutable)
at the end of my phone call they had authentication to send me a 9520 (took 45mins of being put on hold)
so thats it, mine is in the post and getting delivered tomorrow :D also got a new 9500 here as well which iv used for all of 3 days and they didnt call me back with what to do with it like they said they would.
so i hope you find this usfull :p