1. JAC556's Avatar
    I've had my 9700 for about a week and noticed I have one of the loose trackpads. How is the whole exchange process work. How do I transfer all of my apps to a new phone? I'm only familer with the device switch wizard on DM. Do I go through TMo or Blackberry? I know a few have been though this before. Thanks for any help.

    Posted from my CrackBerry at wapforums.crackberry.com
    02-18-10 05:22 PM
  2. NorrisCell's Avatar
    If it's under 14 days on a contracted upgrade, or 30 days on a non-contracted one, the exchange is done in store if it was purchased in store. If it was purchased through care, they handle the return. If it's a store return, bring the box and receipt
    02-18-10 06:02 PM
  3. JustPlainJef's Avatar
    You also can start a device transfer, return the old phone (if it's in store) and finish it when you get home. Or just run a full backup through DM, and restore it to the new phone.
    02-22-10 08:40 AM