12-04-09 09:49 AM
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  1. rmj8601's Avatar
    I also been having issues getting my 8330 to work with my computer. I have been getting error 678 as well.

    Does anyone else know if Sprint turned off tethering because when I use my laptop and Wi-Fi isn't available I use my phone to connect.
    10-07-09 03:27 PM
  2. greatcasa's Avatar
    Ok I checked today and am getting error 678 in smartview as well and the manual setup dialing #777 won't connect either. I don't think it's because of data usage. I hardely ever use mine (3 or 4 times a year) and it's only to check email. So either something else is triggering it, or Sprint is just slowly turning it off for everyone.
    10-07-09 05:26 PM
  3. ilperez1806's Avatar
    getting 678 a few days ago before I went on vacation to NYC. Luckily my wife's phone was able to connect using smartview.
    10-07-09 06:47 PM
  4. colonels1020's Avatar
    Well this is dumb.
    10-07-09 09:31 PM
  5. tejano7's Avatar
    does anyone have a copy of their original contract or agreement from last year when Sprint started offering the Simply Everything Plan? I'm willing to bet it never mentioned that tethering was not included. please share if you have it.
    10-07-09 11:47 PM
  6. RedWings's Avatar
    I'm sure it didn't say it was included also. If your plan doesn't say you have it, you aren't entitled to it.

    Posted from my CrackBerry at wapforums.crackberry.com
    10-08-09 10:43 AM
  7. papped's Avatar
    does anyone have a copy of their original contract or agreement from last year when Sprint started offering the Simply Everything Plan? I'm willing to bet it never mentioned that tethering was not included. please share if you have it.
    Like someone else said, it matters if it explicitly says it was included. Otherwise it isn't.
    10-08-09 02:24 PM
  8. MichBlackberryBoy's Avatar
    Ok so I was using my Curve 8330 to connect to the internet at work when our network was down as soon as this past Monday....

    Go to connect today, get the '678 error' through Smartview. P-U!

    I too was told at the SPRINT STORE and when I called Sprint, that tethering was included in my 'unlimited data plan with unlimited blackberry'. I am mad, sure, but I already downloaded Tetherberry

    In essence, Im giving the middle finger to Sprint! I will not be renewing when my contract is up. Fudge that.
    10-08-09 02:50 PM
  9. Jon99UT's Avatar
    I got cut off yesterday, which was the start of my billing cycle. I loved being able to tether via bluetooth.

    Guess I'll have to wait for Tetherberry to go on-sale again, as I can't see spending $50. Maybe if they see all the problems we're having on Sprint, they'll run the sale again to give us a reason to buy!
    10-08-09 03:50 PM
  10. Ricks8330's Avatar
    This is BS!

    This is one of the reasons I bought a BB with sprint I was told by sevral Cust. Serv. Rep's. that I wouldnt have to pay for a PAM plan due to sprint not offering it to BB users
    I was sold on what they told me even got my wife to get a BB

    ONE more thing has any one tried this? >tetherberry . com < and not the trial have actually had it for more than a month want some more info on this
    10-08-09 04:40 PM
  11. arcadence's Avatar
    My billing cycle just started over on the 7th. I still have tethering capabilities. Not rubbing it in, just for the record.
    10-08-09 04:42 PM
  12. tejano7's Avatar
    I'm sure it didn't say it was included also. If your plan doesn't say you have it, you aren't entitled to it.

    Posted from my CrackBerry at wapforums.crackberry.com

    Not necessarily...everyone assumes that because the contract didn't explicitly mention it, they have to accept the tethering being cut off with nothing for them to do but purchase tetherberry. Many on this forum have mentioned that they were told by the sprint reps that tethering was included and in fact, when they got home and tried it, they were able to tether. Another important point is the way in which the simply everything plan was advertised as including "Everything". For those who would like to learn more about what they can do after having their tethering cut off, please send me a private message and I'll explain.
    10-08-09 11:09 PM
  13. tejano7's Avatar
    Like someone else said, it matters if it explicitly says it was included. Otherwise it isn't.

    You have a point to a certain extent, but there's more than one way to skin a cat and just like there's a way around the blocked tethering feature, there's usually a way around the contract.
    10-08-09 11:15 PM
  14. snakester9's Avatar
    The Curve 8330 manual doesn't mention needing a tethering add-on on your plan to use tethering. Text from the manual (forgive any typos or double spaces, I typed this all by hand hoping it will help someone. Notes by me in "squiggle brackets", I forget what they're called), if someone wants to try their luck arguing this point with Sprint.

    "Using Your BlackBerry Curve 8330 as a Modem

    The data capabilites of your BlackBerry device allow you to use your data connection as a modem for your desktop or laptop computer {No mention of a separate addon needed, just your data connection}. By using your BlackBerry device as a modem, it will allow you to send and recieve email, browse the Internet, or access your company's network on the Sprint National Network.

    Setting Up a Data Connection With Your Computer

    In order to use your BlackBerry device as a modem, you'll first need to load the Sprint Connection Manager {now Sprint SmartView} software on your computer, and then use the USB cable to connect your BlackBerry device to your computer.

    To set up your BlackBerry device-to-computer data connection:

    1. From your computer's Internet browser, go to Sprint - Software Downloads - Select your device type, select your computer's operating system, and download the "NEW Sprint Connection Manager." (The software and drivers can be downloaded free of charge.)

    2. Double-click on the downloaded file and follow the onscreen instructions to install the Sprint Connection Manager Software and drivers to your computer.

    3. Once the software has been fully installed, connect your BlackBerry device to your computer using the supplied USB cable. (Your computer will detect the connection and a "Found New Hardware" icon may appear in your system tray.)

    NOTE: Before using Sprint Connection Manager with your BlackBerry device, you must first install and connect with the BlackBerry Desktop Software (version 4.1 or higher). See "Installing the BlackBerry Desktop Software" on page 33 for details.

    4. Launch the Sprint Connection Manager Software and click Go to connect. (Before connecting, make sure any other Internet connections on your computer have been disabled.)

    5. Once the connection is established, launch an Internet session, check your email, or do anything else you would do using a traditional data connection.

    6. When you're ready to terminate the data connection, double-click on the Sprint Connection Manager icon in the system tray, then click Stop to end the session.

    7. Disconnect the USB cable from your BlackBerry device and from your computer.

    NOTE: While your data connection is active, incoming calls ring through and can be answered, interrupting the data session. During a call, the data session is suspended (you can't access additional pages), but when the call is finished, you are returned to your active data session.

    ----END----

    No mention of requiring anything other than a data plan, I can see someone claiming that Sprint has removed functionality from their phone, and if fought hard enough, either getting out of their contract or getting tethering put back on their line.

    Let me know how it turns out if you try this approach!
    10-09-09 01:18 AM
  15. githalantas's Avatar
    Geez you guys are rabid over this tethering crap. So just to stir the pot and to get more tears and groans here is the Official release to sprint tech reps on PAM.

    Phone as Modem (PAM) Makes Some Changes

    Summary: Sprint SmartView launched a new software version 2.27 on 9/24/09. PAM functionality was completely removed from Sprint SmartView version 2.27 and will not be reinstated in upcoming software versions. Additionally, recent changes now prevent customers without a PAM plan from using this service.

    Specialists: All
    Customers: Phone as Modem (PAM)
    Effective Date: 9/24/09

    What you need to know:

    Customers with a PAM plan
    Sprint SmartView only supports select PAM capable handsets on versions 2.25 and below.
    PAM users now receive a warning message that PAM functionality will be lost and not to upgrade before upgrading to SmartView version 2.27.
    PAM users who upgrade to version 2.27 and lose this functionality can reinstall Sprint SmartView version 2.25 from Sprint.com/downloads and continue using it.
    Customers without a PAM plan
    PAM plans have been a requirement to use this service since 2006. However, some customers were still able to use this service without a plan and therefore without charge. This has been corrected.
    If a customer states they have been getting this service for free - without a PAM Plan - explain that occurred in error and that a PAM plan is required.
    This is not a policy change or a new charge, it is an enhancement to the technology reinforcing the existing policy.
    10-09-09 07:32 AM
  16. dmccombs's Avatar
    Yes some folks are rabid about this. It is an important function for some people. I am ok with Sprint making this change, but the lack of communication has put people in a bad spot.

    If they communicated this up front, people could proactively change over to something else and not be left wondering WTF?

    Looking at the date on the note that went to the CSRs, I see customers were being cut off well before the CSRs were notified.

    Sprint needs to be more up front when thye make policy changes, even if they may be unpopular ones.

    So, my questions now are:

    1) If someone calls Sprint and says I really need PAM, can I add it to my plan, will CSRs be able to help them out?

    2) Do the CSRs know the add-on costs and know which plans come with PAM?

    3) Heck, is it even possible to get PAM anymore through Sprint?

    This is an important function for some people. Sprint needs to be able to correctly guide customers that call in asking about PAM. Ignoring PAM will just **** some customers off.


    Geez you guys are rabid over this tethering crap. So just to stir the pot and to get more tears and groans here is the Official release to sprint tech reps on PAM.

    Phone as Modem (PAM) Makes Some Changes

    Summary: Sprint SmartView launched a new software version 2.27 on 9/24/09. PAM functionality was completely removed from Sprint SmartView version 2.27 and will not be reinstated in upcoming software versions. Additionally, recent changes now prevent customers without a PAM plan from using this service.

    Specialists: All
    Customers: Phone as Modem (PAM)
    Effective Date: 9/24/09

    What you need to know:

    Customers with a PAM plan
    Sprint SmartView only supports select PAM capable handsets on versions 2.25 and below.
    PAM users now receive a warning message that PAM functionality will be lost and not to upgrade before upgrading to SmartView version 2.27.
    PAM users who upgrade to version 2.27 and lose this functionality can reinstall Sprint SmartView version 2.25 from Sprint.com/downloads and continue using it.
    Customers without a PAM plan
    PAM plans have been a requirement to use this service since 2006. However, some customers were still able to use this service without a plan and therefore without charge. This has been corrected.
    If a customer states they have been getting this service for free - without a PAM Plan - explain that occurred in error and that a PAM plan is required.
    This is not a policy change or a new charge, it is an enhancement to the technology reinforcing the existing policy.
    10-09-09 10:42 AM
  17. Dsmithjr's Avatar
    I've called Sprint to try and get PAM added to my SE Family Plan with my Tour and I was told PAM is not available with the Tour.

    Posted from my CrackBerry at wapforums.crackberry.com
    10-09-09 10:54 AM
  18. papped's Avatar
    So, my questions now are:

    1) If someone calls Sprint and says I really need PAM, can I add it to my plan, will CSRs be able to help them out?

    2) Do the CSRs know the add-on costs and know which plans come with PAM?

    3) Heck, is it even possible to get PAM anymore through Sprint?
    First question is, does Sprint even consider your phone "PAM Capable". Pretty sure Sprint is determining this however they want... If not, it won't really matter who you talk to.
    10-09-09 02:30 PM
  19. githalantas's Avatar
    So, my questions now are:

    1) If someone calls Sprint and says I really need PAM, can I add it to my plan, will CSRs be able to help them out?

    2) Do the CSRs know the add-on costs and know which plans come with PAM?

    3) Heck, is it even possible to get PAM anymore through Sprint?
    1) depends on the plan.

    2) No plans "Come" with PAM it is an addon that is $15 a month for PDA phones or for blackberry the plan is $39.99 which includes BES.

    3) At the moment yes, there is a rumor floating around that we will pully de-comission PAM all together.
    10-09-09 02:46 PM
  20. preacher2b's Avatar
    tejano7,
    I do not have enough posts to PM or email, would you kindly contact me.
    Thanks.
    10-09-09 02:57 PM
  21. dmccombs's Avatar
    Thank you for the replies. They are helpful.

    Hopefully the CSRs are getting up to speed on the various plan/PAM options. It doesn't help Sprint if you are the only one knowledgeable about PAM.


    1) depends on the plan.

    2) No plans "Come" with PAM it is an addon that is $15 a month for PDA phones or for blackberry the plan is $39.99 which includes BES.

    3) At the moment yes, there is a rumor floating around that we will pully de-comission PAM all together.
    10-09-09 03:54 PM
  22. george64g's Avatar
    Just got off the phone w/Sprint Cust SVC. & Tech Support ...found out they have a teams working on finding phones on the everything plan using high amounts of data. They are seeking use out then disable the tethering from the everything plan They asked me downgrade to 900min plan and add the tethering Plan for $39.99 I use in excess of 2100 mins in any given month(Give or take 200-300 more or less) So that crap was not working, now they wanted to sell me a USB Aircards and add $59.99 extra to my bill. Leave it too Sprint to change midstream...Bastards!!!! Oh well I guess I just go and get Tetherberry and tell Sprint too bite my ***. They thought I was using too much wait till next month data usage comes in... I maybe looking for a new carrier by then
    10-10-09 01:38 AM
  23. blizz28's Avatar
    I got nailed on friday night,October 2nd...I messed with uninstalling/reinstalling smartview & anything else I could think of..finally got on a chatonline with Sprint yesterday..here's the way it went down....


    10/10/2009 10:38:22AM Session Started with Agent (Juanita)
    10/10/2009 10:38:22AM System: "Thank you for contacting Sprint. My name is Juanita. In order to better assist you; may I please have your first and last name?"
    10/10/2009 10:38:22AM BLIZZARD II: "Keep getting an error message when trying to use my blackberry ********** curve as a modem..error **********"
    10/10/2009 10:38:49AM BLIZZARD II: "yes Juanita.."
    10/10/2009 10:41:16AM Agent (Juanita): "Can you please tell me when this issue started occurring or when was the last time you were able to perform this action?"
    10/10/2009 10:42:32AM BLIZZARD II: "the issue starting friday evening October **********,**********..I uninstalled & then re-installed sprint smartview to see if that would help...but it has not...still get the same error meesage."
    10/10/2009 10:43:27AM Agent (Juanita): "Thank you for that information Gary. Please allow me a moment to research this issue for you."
    10/10/2009 10:43:33AM BLIZZARD II: "thank you"
    10/10/2009 10:45:17AM Agent (Juanita): "May I ask that you power off your phone please?"
    10/10/2009 10:45:57AM BLIZZARD II: "phone is powered off"
    10/10/2009 10:46:21AM Agent (Juanita): "Thank you Gary. One moment please."
    10/10/2009 10:47:45AM Agent (Juanita): "Thank you for your patience Gary. May I ask that you power your phone back on please?"
    10/10/2009 10:48:34AM BLIZZARD II: "phone is back on"
    10/10/2009 10:48:38AM Agent (Juanita): "Please go to the Main Screen. Scroll to Options, and click the TrackBall. Scroll to Mobile Network, and click the TrackBall. Scroll to Mobile Network and click the TrackBall. Scroll to Start Provisioning and click the TrackBall. The Blackberry will start"
    Provisioning. When Provisioning completes, Click OK.
    10/10/2009 10:50:21AM BLIZZARD II: "ok doing so now"
    10/10/2009 10:50:26AM Agent (Juanita): "Thank you Gary."
    10/10/2009 10:51:56AM BLIZZARD II: "says provisioning completed successfully"
    10/10/2009 10:52:17AM Agent (Juanita): "May I ask that you try to access your phone as modem feature please?"
    10/10/2009 10:53:07AM BLIZZARD II: "doing so now"
    10/10/2009 10:53:14AM Agent (Juanita): "Ok"
    10/10/2009 10:54:19AM BLIZZARD II: "states no device connected"
    10/10/2009 10:55:09AM Agent (Juanita): "is your connection manager open?"
    10/10/2009 10:57:15AM BLIZZARD II: "I never had connection manager before,that I know of anyways...is it on my laptop or in sprint smartview..."
    10/10/2009 10:57:40AM Agent (Juanita): "It would be on your laptop."
    10/10/2009 10:58:40AM BLIZZARD II: "where would I find this at ???"
    10/10/2009 11:00:36AM Agent (Juanita): "It would be in the Internet connection. Where you would be able to find your wireless on dial up connections for your laptop."
    10/10/2009 11:01:57AM Agent (Juanita): "I know your time is valuable and I would like to assist you in resolving any issue or concerns you may have today. Are you still interested in chatting with me?"
    10/10/2009 11:02:11AM BLIZZARD II: "yes"
    10/10/2009 11:03:06AM BLIZZARD II: "would this be in the bottom right corner...has a red X on it now...says not connected to any netorks"
    10/10/2009 11:03:14AM Agent (Juanita): "Correct"
    10/10/2009 11:04:54AM BLIZZARD II: "right click...then I have connect to network,turn off activity animation,turn off notification of new networks,diagnose & repair,network & sharing center..which one do I need to open ???"
    10/10/2009 11:05:38AM Agent (Juanita): "May I ask that you disconnect and then connect your phone back to your laptop please?"
    10/10/2009 11:06:47AM BLIZZARD II: "laptop makes a sound,usually makes it when something is connected, and phone says :do you want to turn on mass storage"
    10/10/2009 11:07:36AM Agent (Juanita): "Do you have another computer to see ensure that it is not your laptop causing the issue?"
    10/10/2009 11:09:09AM BLIZZARD II: "I am connected to my desktop computer in my office now..it says new hardware found..and phone says the same message as well"
    10/10/2009 11:10:54AM Agent (Juanita): "Do you have Smartview downloaded onto this computer as well?"
    10/10/2009 11:11:06AM BLIZZARD II: "no I do not..."
    10/10/2009 11:11:19AM BLIZZARD II: "I may need to try this at home I think"
    10/10/2009 11:13:17AM Agent (Juanita): "I would advise that you contact the Technical Support Department at **********-**********-**********-********** and they to resolve the issue. It may be that something is causing your laptop to not connect with the device. I do apologize for the inconvenience. If you would like I wi"
    ll be more than happy to stay on the line until you reach a specialist that can assist you with this.
    10/10/2009 11:15:32AM BLIZZARD II: "I will try them this evening at home..I do want to ask you, has sprint changed some of their plans to where using your blackberry as a modem is not allowed anymore ??? Ive read on some of the help boards that sprint has changed this...I have the everythi"
    ng data share plan...could that be the issue ???
    10/10/2009 11:17:02AM Agent (Juanita): "We have changed the phone as modem plans but this would not effect your current plan that you would not be able to use the feature."
    10/10/2009 11:17:48AM BLIZZARD II: "okay thank you Juanita..you've helpful..I will call tech support tonite....have a good day"
    10/10/2009 11:18:02AM Agent (Juanita): "You are most welcome and you have a good one as well."
    10/10/2009 11:18:10AM Session Ended

    So..as you can see..the chic is either :

    A) clueless and was actually trying to be helpful... OR

    B) Was lying her **** off !!!!,had me do the provisioning & now has my BB nailed !!! she CLEARLY states that they HAVE changed their plans...but it is a included on MY plan..which is the EVERYTHING DATA..

    I can understand that it may have been bogging down the servers,etc..however..most of us were CLEARLY told by the salesreps..that this why you wanted to upgrade to the Everything Data or Simply Everything plans.The reason I figure they are sneaking around doing it is because SPRINT KNOWS THEY screwed up by letting the 2 plans have the phone as a modem feature...it clearly states in the BB manuel & I'm sure on most people renewal contracts that this WAS part of your plan.They choose to screw their customers over instead of adding more servers,etc. A $150 for 1500 min,unlimited texts,unlimited internet on your PHONE ONLY for 2 lines...isn't that great of a deal !!!! then they want you to pay an additional $49.99 to $200 for a mobile broadband card/device, add $60 to your $150 bill...and on top of it...limit your size to 5 GB..which really wouldn't take a whole lot if you use it for things other than maybe pics or emails...which you would then just use your BB or whatever anyways...it's pure & simple a VERY bad decision on SPRINT's part to do this...I'm surprised that SOMETHING hasn't been mailed,emailed,texted or posted on their website about the "Changes in terms of service"..because that's EXACTLY what it is...I'm sure class action lawsuits will come of out this & they will lose them...but those will take YEARS to get thru..by then..SPRINT has your $$$ anyways.AT&T,US Cellular,etc...state VERY CLEARLY that you have to have additional broadband to use tethering & it is much $$$ in addition to your phone plan.SPRINT did not do this until it was WAY WAY TOO LATE....this will come back to bite them in the ****..but it will be long after we get screwed for alot of $$$.For now...I'm just planning on riding out the storm...not about to pay ETF's,my wife has to have a phone w/o a camera for her job & those are far/few to find anywhere else on other carriers...not going to d/l tetherberry...my luck they have sneaked something in there to monitor your usage & I really don't to get a $1,000-2,000 cell bill next month either...It sucks but for now...there's not much any of us can do...
    10-11-09 12:27 PM
  24. leprechaunshawn's Avatar
    I keep hearing about this 5gb cap but cannot find any mention of it anywhere on Sprints plans. So, I stopped in a Sprint corporate store on Saturday to specifially ask about that because I am thinking of switching the plan that my wife and I share. Right now we share 700 minutes and each have the Blackberry Personal Pack on our lines. If I switch to the Everything Data Family plan it more than doubles my minutes plus adds any mobile any time. I asked the rep about a 5gb cap and she told me that is only on their wireless broadband service. I wanted to be clear that she was telling me the correct info so I asked again in a different way. Again she told me that the 5gb cap only applies to wireless broadband not data usage on your phone/smartphone. That sounds to me like we should be able to buy tetherberry (when its 50% off again, of course) and not have to worry at all about our data usage.
    10-12-09 10:36 AM
  25. tshapiro's Avatar
    People, the entire cell phone business is a cat and mouse game of services and fees - that's just the way it is. For now, consider yourself having the upper hand with Tetherberry and move on. It works better than SmartView. When they figure out how to shut that down then we'll have real problems.
    Last edited by tshapiro; 10-12-09 at 04:14 PM.
    10-12-09 04:12 PM
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