1. DjDante's Avatar
    So just opened up my priv and to my surprise there was no headphones the slot was there but it was empty thinking of calling up t-mobile
    01-26-16 11:01 AM
  2. Uzi's Avatar
    Yep read in other thread,user reported the same thing
    01-26-16 11:06 AM
  3. raino's Avatar
    I think TMO chose to not pay for them, but yeah--please give them a call. Let's see what they say.
    Doggerz likes this.
    01-26-16 11:06 AM
  4. Kwms's Avatar
    Tmo is playing a dangerous game, their customer care dept even sent me to this link that says it is suppose to have headphones...https://support.t-mobile.com/docs/DOC-24532

    Posted via CB10
    raino likes this.
    01-26-16 11:24 AM
  5. BBRYed's Avatar
    I think TMO chose to not pay for them, but yeah--please give them a call. Let's see what they say.
    On TMO site, In the Box - headphones are not listed.

    In The Box
    PRIV
    Charger
    Micro USB cable
    User Manual
    Start Guide
    SIM Ejector Tool

    Poetry in Motion
    01-26-16 11:25 AM
  6. DjDante's Avatar
    Well they said they will be adjusting t
    The websites and suggested I try a v10. I almost lost it after that.
    01-26-16 11:45 AM
  7. DjDante's Avatar
    Not sure if they will give this to anyone. But I was offered a 25 bill credit if buy a pair from amazon.
    01-26-16 11:52 AM
  8. Kwms's Avatar
    Not sure if they will give this to anyone. But I was offered a 25 bill credit if buy a pair from amazon.
    Ask them for a $40 credit. BlackBerry sells the headphones for that price.

    Posted via CB10
    raino likes this.
    01-26-16 11:54 AM
  9. DjDante's Avatar
    Ask them for a $40 credit. BlackBerry sells the headphones for that price.

    Posted via CB10
    I would've but they provided me with a link with 25 listed prce.
    01-26-16 12:04 PM
  10. Kwms's Avatar
    The store I got it phone from called me and offered me some samsung ones, I took it and customer care is giving me a $35 credit. They had tried the $25 with me and I asked them to show me where...



    I would've but they provided me with a link with 25 listed prce.
    T-Mobile PRIV no headphones.-photo-27-01-2016-8-21-43-am_edit.png

    Posted via CB10
    raino likes this.
    01-27-16 07:50 AM
  11. Doggerz's Avatar
    Wow that's quite a deal! Any headphone from Amazon has to be better than the 2 dollar cheap wires I've ever gotten in a BlackBerry box.

    Z30STA100-5 / 10.3.2.2813 / T-Mobile
    01-27-16 08:52 AM
  12. SPNKr's Avatar
    Here is a shot just to show how they didn't include a headphone box in my t-mobile priv vs. the amazon bought one. And the booklet is different as well, the amazon one is glossy and the t-mobile one was matte, oh yeah the t-mobile one in got yesterday also didn't include the 12 month support docs
    Attached Thumbnails T-Mobile PRIV no headphones.-1453937128712.jpg   T-Mobile PRIV no headphones.-1453937239262.jpg   T-Mobile PRIV no headphones.-1453937252222.jpg   T-Mobile PRIV no headphones.-1453937300841.jpg  
    01-27-16 05:28 PM
  13. hawklet00's Avatar
    while its a really crappy thing that tmo didnt include the headphones, are they really that good?
    01-27-16 07:21 PM
  14. Mennio Soto's Avatar
    while its a really crappy thing that tmo didnt include the headphones, are they really that good?
    My wasn't on it either

    Posted via the CrackBerry App for Android
    01-29-16 09:13 AM
  15. Jmmorales's Avatar
    This is a terrible loss for Tmobile. Although if you already have a set this could mean nothing at all to you.

    Forgiven
    02-01-16 08:06 PM
  16. ezrunner's Avatar
    I have plenty of head phones, I typically leave the stock ones alone for when I resell a device. Why buy from TMO costs more.

    Posted via CB10
    02-02-16 06:27 PM
  17. oakakaemmy's Avatar
    It never said on T-Mobile receipt there was headphones. The box is misleading. I researched this and even the PRIV bundle sold by official BlackBerry with the charging dock and case, NO headset... I just use my iPod headphones.
    05-06-16 12:31 AM
  18. raino's Avatar
    It never said on T-Mobile receipt there was headphones. The box is misleading. I researched this and even the PRIV bundle sold by official BlackBerry with the charging dock and case, NO headset... I just use my iPod headphones.
    TMO's support page--the one Kwms linked to--at one point did say headphones were included. And ShopBB's Priv listings--both the phone only and bundled set--also say headphones are included. Look under 'Specifications.'
    05-06-16 12:22 PM
  19. icecoldstew's Avatar
    I contacted Blackberry via Twitter about the sound coming from the Priv with my Bose headphones(its just alot lower than my Q10 nothing wrong with the headphones), they asked If I had BB headphones, told them I didnt get them with the phone. They simply sent me some for free.
    05-10-16 07:49 PM
  20. raino's Avatar
    I contacted Blackberry via Twitter about the sound coming from the Priv with my Bose headphones(its just alot lower than my Q10 nothing wrong with the headphones), they asked If I had BB headphones, told them I didnt get them with the phone. They simply sent me some for free.
    Nice gesture, but did that fix your problem? Lol
    05-11-16 11:22 AM
  21. stratus10601's Avatar
    I was able to get a credit for the headphones $25 and an additional $50 so they honor the price of the Priv on the Blackberry site.. no hesitation, they got on their knees since last time around I had to pay for the passport out of pocket and connect it with them, it also helps that I've been with them for over 9 years and have had 8 generations of blackberry with them!

    Posted via CB10
    05-11-16 01:22 PM
  22. icecoldstew's Avatar
    Nice gesture, but did that fix your problem? Lol
    It did not BUT the Marshmallow update did. I no longer have to use my Q10 to listen to music. Amen lol
    06-30-16 04:28 PM

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