1. Username00089's Avatar
    I am pretty frustrated right now. Yesterday I ported over to T-Mobile after
    2 1/2 years with AT&T. It's just going to be better pricing wise for me on TMO.

    Well I called AT&T so they can release my PIN from BIS for my Bold 9000\
    I went through three different departments and nobody knows what to do or
    what I'm talking about. They referred me over to RIM CS but I am not about
    to pay $50 for a talk with them. I've never been in contact with a bigger
    group of space cadets then I just was earlier.

    Can someone please point me into the direction of what department I should
    be talking to? Or ask to be directed to since they don't seem to know even
    themselves? This is really frustrating.

    Any help would be greatly appreciated. Thanks guys.
    11-17-09 09:09 PM
  2. Enigmata's Avatar
    Call 800 331 0500 and do not settle for anything but BB support. Then tell them you want your PIN 0'd out on the BB Admin side. Say its ok, if they need to ask their TM, as some may be new and stressed out if they have not done this before. Just hang in there, don't get mad, tease them or anything. OK. they just have rules to live by and this is one of the wierd requests that reps only get once in a while.
    11-18-09 03:21 AM
  3. Username00089's Avatar
    ??I asked each time. I went to tech support from the menu, explained thoroughly the situation. Literally explained what BIS and registering my device was. Then the guy sent me to porting dept. Then porting dept sent me to data support. Each time I asked for the blackberry dept and no one could figure out to. I'm gonna try again later today.

    I'll try it from CS first like you said.

    Posted from my CrackBerry at wapforums.crackberry.com
    11-18-09 10:01 AM
  4. IrocD's Avatar
    Its been my experience with all carriers that no CS will even know what your PIN is. They will all think you're talking about the access code that secures your account. The only ones who will understand you are their data tech support people.

    Posted from my CrackBerry at wapforums.crackberry.com
    11-19-09 02:17 AM
  5. Username00089's Avatar
    Funny thing is that the first time I called I connected myself directly to tech
    support from the menu. And that's when I had to go through all that crap.

    I called back yesterday morning and this time I actually went straight to basic
    CS and the guy knew exactly what I was talking about and even said he's tried
    to call RIM and they tried to charge him too. He connected me with tech support
    again but I'm almost postitive the guy knew who to talk to there because she knew
    exactly what needed to be done and it took a minute.

    So bottom line, it's the luck of the draw with things like this I guess.
    11-19-09 01:55 PM
  6. privax's Avatar
    I am pretty frustrated right now. Yesterday I ported over to T-Mobile after
    2 1/2 years with AT&T. It's just going to be better pricing wise for me on TMO.

    Well I called AT&T so they can release my PIN from BIS for my Bold 9000\
    I went through three different departments and nobody knows what to do or
    what I'm talking about. They referred me over to RIM CS but I am not about
    to pay $50 for a talk with them. I've never been in contact with a bigger
    group of space cadets then I just was earlier.

    Can someone please point me into the direction of what department I should
    be talking to? Or ask to be directed to since they don't seem to know even
    themselves? This is really frustrating.

    Any help would be greatly appreciated. Thanks guys.
    If you still had your account you could of just logged into att.blackberry.com and after logging in -- you would just replace your pin with "0" and save it and that would of been the end.

    call 1-800-331-0500 ask to speak to technical sport and simply ask them to delete your BlackBerry BIS account.

    Good luck,

    Glenn
    11-19-09 08:30 PM
  7. Username00089's Avatar
    If you still had your account you could of just logged into att.blackberry.com and after logging in -- you would just replace your pin with "0" and save it and that would of been the end.

    call 1-800-331-0500 ask to speak to technical sport and simply ask them to delete your BlackBerry BIS account.

    Good luck,

    Glenn
    Got it taken care of. But thanks for telling me about the "0" thing. That will
    come in handy in the future. Didn't know about that one.
    11-19-09 08:32 PM
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