Per Verizon, the outage has been fixed, but I still have no email. I've tried everything, battery pull, service books etc and nothing has worked. I called Verizon and they were not able to help. They said if emails don't start rolling in by tomorrow I should delete my account and reinstall. Really? Does it generally take this long for email to come back after an outage? I am able to access the internet. Beyond frustrated...
Posted from my CrackBerry at wapforums.crackberry.com
Well, as a last resort, I deleted my email account and re-installed it. And, still no emails coming in!!! I've tried every single thing I can try and Verizon Wireless is no help over the phone. Does anybody know if I were to go into an actual Verizon store would they be able to help? Or, are they clueless as well?
When you readded the email accounts and registered them, did you get the confirmation that they were registered? You should have received an email confirmation for each address stating that the device was registered.
I only have one email address, and yes, I did receive the confirmation on the device. I am able to send emails, but nothing coming in.
Just spent another hour on the phone with Verizon. They said they exhausted all possibilities and transferred me over to BB Tech Support where the guy proceeded to tell me there would be a charge of 49.95. Forget it... might as well get a new phone, that doesn't quite make sense.
I'm back up and running! I would like to thank everyone who tried to help me with this issue on Sunday. My email is now working! I had a revelation this morning when I got up and decided to check the security settings. Turns out the firewall was turned on and blocking all incoming emails. Unchecked the box, and emails started rolling in. Seemed like such a simple fix, and am wondering why Verizon support doesn't mention this when trying to help???
Thanks Motorcycle Mama for taking time out of your Sunday to try to help me! Have a great Monday!