- 03-16-08 02:10 PMLike 0
- tried that about 3 times, they won't do it, they just talk about how their service is better than Sprint's. So I'm just taking my chances with Sprint now, ordered my Pearl last night03-16-08 03:21 PMLike 0
- I found another site for Sprint customers where they gave this number for Blackberry support with Sprint and most people had their problems solved easily with them regarding their plan and billing, etc. as opposed to the other departments. Here's the number: 1-877-654-911103-16-08 03:27 PMLike 0
- I found another site for Sprint customers where they gave this number for Blackberry support with Sprint and most people had their problems solved easily with them regarding their plan and billing, etc. as opposed to the other departments. Here's the number: 1-877-654-9111
Sprint Blackberry Tech Support read from the screen and most don't even own Blackberries. And they are sub-contractors of Sprint and are not direct employees, so I don't know if they have full account access. I have heard different stories from them about what they can and can't do.
This is the best site for tech support but you would have to call Sprint about billing and trust me you will call them.03-16-08 04:08 PMLike 0 - Sprint is probably the worst company on the face of the earth to do cell phone service. I had them long before they merged with nextel and they sucked back then. There cs is horrible and they charge you for miniutes you don't even use. I don't know how they are now but I presume they still suck from the posts on here.03-16-08 04:38 PMLike 0
- Seems like you need to quit going to 3rd party retailers. Corporate Store employees only wear black shirts. Yellow is only allowed at 3rd party, hence the reason for the lack of professionalism. Sprint should go exclusively corporate, cause 3rd party retailers can screw people like there's no tomorrow.03-16-08 10:46 PMLike 0
- The short answer is yes. I wanted transfer my old number from another carrier. It took 5 calls and about 3 hours of phone time to get it accomplished. The first time I did it, I explained exactly what I wanted to do. The rep seemed to understand and took me down path that didn't seem right. After going through a brunch of instructions that made no sense, I asked what does this have to do with transferring my old number. The rep said, "Oh, you want your number transferred; I can't do that. So I spent another half hour on hold, and the next person couldn't help me either. I kept getting transferred from one person who couldn't speak English to another, and each time the call got transferred, the volume went down. Finally, I couldn't hear a damn thing and I hung up.03-18-08 02:32 AMLike 0
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I have a great plan great service and know that AT&T or Verizon cant offer what I have at the price Im getting it at..
and my plan isnt loaded with freebies either.03-18-08 08:07 AMLike 0 - The short answer is yes. I wanted transfer my old number from another carrier. It took 5 calls and about 3 hours of phone time to get it accomplished. The first time I did it, I explained exactly what I wanted to do. The rep seemed to understand and took me down path that didn't seem right. After going through a brunch of instructions that made no sense, I asked what does this have to do with transferring my old number. The rep said, "Oh, you want your number transferred; I can't do that. So I spent another half hour on hold, and the next person couldn't help me either. I kept getting transferred from one person who couldn't speak English to another, and each time the call got transferred, the volume went down. Finally, I couldn't hear a damn thing and I hung up.03-18-08 09:04 AMLike 0
- lol @ yourstrulee post, i couldnt read it.. line breaks FTW!
right after i signed up with sprint, i had a few kinks to work out with the contract i signed, but it was easy going.
definitely had some problems with dropped calls here and there, but after a couple PRL updates those went away too.
fast forward, my two years where up, and i re-upped my contract to get the pearl 8130. why? because no other carrier could give me what i have at the price i am getting from sprint.
3 lines (1 of which is blackberry with services) almost 2000 minutes, unlimited text on 1 phone (already included with the BB, so thats 2 phones with it really), and 500 txts on the 3rd line. total equipment protection on all three lines. free nights and weekends at 6pm. all for right around $130.
AT&T wanted almost $200. and i about laughed at Verizons offering of plan/phones and price.
T-Mo where i live sucks pretty much, theres dead patches in my neighborhood. so i didnt even price them out.
cheers03-18-08 09:31 AMLike 0 - While everyone's talking about bad carrier stories...I had AT&T and was active duty in the Marine Corp in 29 Palm, CA. The only service I had was roaming service so every bill was like $300.00. So no biggie, I pay the bills and get transferred to Richards Gebaur in, KC, MO. I cancel my service, pay my ETF, and 4 months later....4 months, I get a bill for $500 with a letter saying I was undercharged for Roaming fees during my time in CA. I took it to my lawyer and was told that by the wording of the contract I was legally responsible for the charges. 4 MONTHS LATER...screw AT&T!
Sprint has messed up my bill from time to time, but they have been quick to fix it. I don't know anyone with any carrier who hasn't had at least some charges on their bill that weren't warranted, but most carriers are quick to fix them. Sprint's always taken good care of me.03-18-08 09:40 AMLike 0 - We've been with Sprint for several years and have had the same types of problems everyone else is talking about. We've had to fight to get our rebate checks, had to fight to get charged the right prices for our phones and our plans, and fight to get any type of assistance. My husband is still having problems with the bluetooth on his Razor not working, and every time he calls them he's on the phone for an hour or more while they try to get it to do a "hard update". They want him to take it to a Sprint Store, but there's none here locally. I have not had any problems like that with my BB so far. But, I've only had it 3 months now, so I'll wait and see.03-24-08 09:53 PMLike 0
- I have Sprint and I've had it for a while now, I have no problems with it. Just like he said it's the same problems you have with any other carrier.03-24-08 10:07 PMLike 0
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- Sprint service is cool. There customer service sucks. Asks for Account Services when calling. That department knows what to do. Setting up your plan is the worse part of it. After getting the initial bill straight you should be good.03-28-08 01:46 PMLike 0
- I personally don't like Sprint. While I thought their data network was faster than AT&T's, their cell coverage sucked. Bad. I got tired of them after about 6 months and went to, ironically AT&T. Now I'm on Verizon. I wish they'd get phones faster is my only grip...*cough* the Curve!03-28-08 01:58 PMLike 0
- call coverage is based upon location. my bro has sprint and doesnt have a problem. AT&T however drops calls all over long island. i have several friends with iphone tell me they can do everything but make a phone call03-28-08 03:39 PMLike 0
- I have been there for 5 years now and was just about to seitch to tmo after I saw they have been billing me for mobile to mobile for a couple of months but couldnt make my self do it.Everybody has ups and downs and every body has reps that get in a bad mood at some point. When sprint does mess up its usually not hard to get it fixed and normally get a couple extra $'s off for the inconveniece04-05-08 08:16 PMLike 0
- OMG yes sprint is that bad. I was with them for 6 years and in all that time my bill was right about twice. Been with att since 07 and have never had a problem, plus I get better service than I ever did with sprint04-05-08 08:35 PMLike 0
- I've had Sprint for 8 years and I love them. CS isn't as bad for me as a lot of people are saying. I've had way worse CS experience with companies like Comcast.
But when comparing to other cell providers (I have AT&T for my work phone which my company recently switched to from Verizon) Sprint seems to be the best. One time I was on hold with AT&T for 40 minutes. The longest I have ever been on hold with Sprint was no longer than 5 minutes.
My bill is pretty cut and dry as well. I never have any errors on it.
When it comes to prices???? Sprint kills everybody. They def have the best plans/prices around. My friend with a BB from Verizon is paying 45 more than me with a few less things AND 200 less minutes. I rather deal with a few CS issues than pay 45-50 more a month.
As far as service I haven't had a dropped call since like 2000. Which even then they gave you a dollar for every dropped call you pressed * and some number for. I believe back then ALL carries had dropped call issues.Last edited by Carolina; 04-06-08 at 04:54 PM.
04-06-08 04:44 PMLike 0
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is sprint really THAT bad?
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